Job Description

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.



At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

intentionally create a sense of community and belonging for our guests, employees and franchise partners continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment sustain a culture that promotes diversity of thought and experiences ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all drive change in our company and industry through action and implementation

ABOUT KAMPGROUNDS OF AMERICA, INC.

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.



REPORTS TO

General Manager and Assistant General Manager or Operations Supervisor



POSITION SUMMARY

The Food & Beverage (F&B) Supervisor will provide oversight and management to the Food & Beverage outlets throughout the property. They will provide training, manage retention, and adhere to service and quality standards of all staff to ensure excellent service. The F&B Supervisor will assist with the creation of menu items and pricing by understanding guest needs and product availability while maximizing profitability.



SPECIFIC DUTIES

Evaluate team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards. Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while adhering to sanitation, safety, and food and beverage control policies. Manage schedule to ensure adequate staffing to support occupancy. Prepare reports as required, relating to procedures, efficiency, sales, etc. Assist in monthly food and beverage inventories and reconciliations. Ordering of food, beverage and necessary supplies to ensure outlet is properly prepared for business needs. Responsible for understanding POS system, updating changes and training staff in its use. Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons. Obtain certifications to meet state and local government regulations. Ensure strict cash controls by following specific KOA cash and credit card handling procedures. Maintain high standards of professionalism, customer service, quality and cleanliness. Be familiar with fire extinguisher locations and know how to operate them in the restaurant/kitchen. Ensures safe handling of chemicals in accordance with department standards and utilizes proper personal protective equipment (PPE) when appropriate. Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals. Directed by GM/AGM, monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.



EXPECTED RESULTS

Food and Beverage operation is within budget and profitable. Adherence to all KOA, federal, state and local standards and codes. Provide safe work environment for guests and staff. Demonstrates strong leadership skills with a professional attitude towards staff. Trained and knowledgeable staff that can do their job timely and efficiently. Meet Quality Assurance standards.

JOB QUALIFICATIONS

High School Diploma or equivalent At least 1 year of progressive experience in a related field required Hear and speak the English language fluently Strong decision-making ability Excellent communication, collaboration, and delegation skills with ability to manage confrontation Ability to motivate, lead and develop a diverse team Strong working knowledge of operational procedures Comfortable in a fast-paced and high-pressure environment. Ability to read and maintain a budget Motivated, goal oriented and results driven Ability to maintain confidentiality Able to work nights, weekends, and holidays Valid driver's license

PHYSICAL REQUIREMENTS

Ability to stand for long periods of time. Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly. Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain. Able to work inside and outdoors and in various climates.

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.



KOA does not sponsor Visas

KOA currently does NOT hire in the following states:

Alaska, District of Columbia, Idaho, Louisiana, New Hampshire, North Dakota, Rhode Island, Vermont



Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.