Job Description

STPSO

Department:

Information Systems

Reports To:

Workstation Support Supervisor

FLSA Status:

Non-Exempt

Prepared Date:

11/12/2025

Salary Range:

$38,260 - $46,707

Summary-

This position provides hands-on technical support for computers, software,


and communications equipment used throughout the Sheriff's Office. The employee will


troubleshoot issues, assist users, and ensure technology operates smoothly in a fast-

paced public safety environment.

Location -

Technician will travel as needed between STPSO locations in East and West


St. Tammany Parish.

Essential Duties and Responsibilities-

Install, configure, and maintain desktop and laptop computers, printers, IP phones,


projectors, and other end-user hardware.


Troubleshoot and repair issues with operating systems, Microsoft 365 applications, and


agency-specific software (e.g., Munis, LaserFiche, MobileTec).


Support setup and maintenance of 911 dispatch consoles and mobile/portable radios.


Prepare new systems for deployment and verify proper operation before delivery to


users.


Use standard diagnostic tools (ping, ipconfig, tracert, etc.) to resolve network


connectivity issues.


Maintain accurate inventory records for equipment in the field and in the lab.


Work directly with employees to understand issues, recommend solutions, and improve


daily performance through technology.


Record all service requests and resolutions in the ticketing/work-order system.


Communicate status updates clearly to end users, vendors, and supervisors.


Replace or upgrade outdated or defective hardware and software components.

Supervisory Responsibilities-

This job has no supervisory responsibilities.

Qualifications, Education and/or Experience-

Associate's degree or equivalent


technical training OR 1-3 years of workstation or help-desk experience;Strong


understanding of Windows operating systems, PC hardware, and peripherals;Familiarity


with Microsoft 365 applications and basic networking concepts; Excellent customer


service and communication skills.

Language Skills-

Ability to read, analyze, and interpret common technical journals,


software and hardware documents. Ability to respond to common inquiries or


complaints from customers. Ability to effectively present information to top


management, peer groups and/or other law enforcement agencies. Must be proficient


in the English language.

Mathematical Skills-

Ability to work with mathematical concepts. Ability to apply


concepts such as fractions, percentages, rations, and proportions to practical


situations.

Reasoning Ability-

Ability to define problems, collect data, establish facts, and draw


valid conclusions. Ability to interpret an extensive variety of technical instructions in


mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations-

Valid Louisiana Motor Vehicle Operator's License;


proof of residency of St. Tammany Parish (voter registration card); birth certificate


(minimum age of 18 years); Social Security Card; CompTIA A+, Network+, or similar


preferred.

Work Schedule-

Standard hours are Monday-Friday, 8:00 a.m. - 4:30 p.m., with flexibility


for after-hours support or special projects.

Physical Requirements-

The physical demands described here are representative of


those that must be met by an employee to successfully perform the essential functions


of this job. Reasonable accommodations may be made to enable individuals with


disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit, stand,


walk, reach with hands, talk, hear and lift up to 25 lbs. The employee must have manual


dexterity to handle equipment and small components. Must be able to communicate


clearly in person or by phone.

Work Environment-

The work environment characteristics described her are


representative of those an employee encounters while performing the essential


functions of this job. Reasonable accommodations may be made to enable individuals


with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.