Job Description

Description

This is a project position

Our ideal candidate is a highly skilled IT professional with a strong background in quality assurance testing for mission-critical applications and has an understanding of agile processes. Our ideal candidate possesses broad expertise in various software development tools and platforms, as well as knowledge of system security testing and compliance standards..

This project will be replacing the WorkSource\'s current legacy system Efforts to Outcomes (ETO) using an agile framework as the approach to the project.

The Journey Quality Assurance position performs as a member of the WorkSource System Support team (WSS) within ITSD. This position manages the quality assurance testing of the Workforce portfolio mission critical application programs to assist with determining solutions to business problems, technical or procedural, within ITSD. This position reports to the WorkSource IT System Manger who reports to the Chief Technology Officer (CTO). The WSS unit is integral to the successful administration of job seeker, employer services, and re-employment within ESD by supporting critical applications, systems, and services. This position will work closely with Application Services unit, Enterprise Services, Infrastructure and Operations, and other IT or business teams to support and maintain the WorkSource line of business which is integral to the successful administration of Claimant and employers\' services within ESD by supporting the development, implementation and maintenance of information systems and high-profile initiatives that impact significant and fundamental public services.

Our ideal candidate is adept at decision-making, problem-solving, and implementing effective test strategies. Our ideal candidate is committed to the organization\'s values of Access, Love, Equity, Belonging, and Stewardship. Our ideal candidate has strong communication and interpersonal skills, they foster a collaborative and supportive work environment, mentoring and coaching fellow team members to facilitate growth and continuous improvement.

This position is responsible for ensuring that mission-critical applications and information systems maintain the highest level of quality, preventing defects and disruptions. Our ideal candidate actively contributes to the successful administration of employment and re-employment services within the Employment Security Department (ESD).

Joining the Employment Security Department\'s team means becoming an integral part of an innovative, driven, and collaborative organization. Here, you\'ll have the chance to make a meaningful difference in people\'s lives, by supporting essential applications and services aimed at empowering our communities with inclusive workforce solutions, that promote economic resilience and prosperity.

In this role you\'ll work alongside a diverse group of passionate professionals who are committed to fostering an inclusive environment and harnessing the power of cutting-edge technology! With opportunities for growth and development, you\'ll be encouraged to continuously expand your expertise and knowledge, further contributing to the success of our shared communities!

Embark on this exciting journey with us, ensuring that everyone in Washington has full access to the opportunities, power and resources they need to flourish and achieve their full potential. Be a part of the ESD family, and let\'s create a brighter future for our communities, together!

Duties

As a QA/Automation Tester, you\'ll manage quality assurance testing for vital applications within the Information and Technology Services Division (ITSD). Leveraging your strong background in software development tools and system security testing, you\'ll develop effective test strategies, and ensure the highest quality of mission-critical applications. In this collaborative and supportive role, you will contribute to the organization\'s success by delivering excellence in software delivery.

Some of your duties may include:

• Analyze functional, non-functional, and technical requirements to determine and define testing scope.
• Preform manual and automated end to end testing of the WIT system and other software applications under the workforce portfolio.
• Apply modern programming patterns and paradigms to automated testing frameworks to create clean architecture, increase flexibility and reusability, and maintain stability of long-term test automation support.
• Develop and maintain test case traceability documentation to ensure scope coverage and alignment to business rules, requirements, user stories, use cases and technical specifications.
• Assist in verifying the built solution reflects the business requirements communicated to the internal and vendor technical staff. Inform and respond to questions from development teams.
• Analyze and determine impact of system malfunction/failure and communicate the results to the system business owner and product owner.
• Review test results for quality assurance to confirm acceptance criteria is met for user acceptance testing.

Qualifications

Bachelor\'s degree in computer science, information systems or closely related technical/business discipline and two (2) years of demonstrated IT experience in business analysis, testing or system development.

OR
A combination of six (6) years of education and/or relevant IT experience.

AND

• Four (4) years of experience troubleshooting malfunctions and failures of highly complex applications and systems and participating in defining mitigation and resolution strategies.
• Two (2) years of experience with knowledge and technical proficiency in software quality assurance strategies, methodologies, and processes.
• Two (2) years of experience with knowledge and technical proficiency in development architecture and use of automated test tools such as Selenium/Atata as well as writing automated test scripts using a variety of scripting languages such as C#, JavaScript, Windows Batch, and PowerShell.
• Four (4) years of experience with knowledge and technical proficiency of defect tracking tools and techniques.
• Two (2) years of experience with knowledge and progressive experience with database technologies.
• Two (2) years of experience with knowledge of posting environment variables, windows operating systems (OS) and commands.
• Two (2) years of experience working in an agile environment and leading scrum teams.

Desired Experience or Competencies:

• Software and Application testing certificate of training completion:
• Quality Assurance Institute (QAI)
• American Society for Quality (ASQ)
• International Software Testing Qualifications Board (ISTQB)
• International Institute for Software Testing (IIST)

• Two (2) years of experience working in a local/state/federal government environment where IT security best practices, policies, and procedures are required and audited, as well as having responsibility for developing, implementing, and enforcing these types of policies and procedures.
• Experience testing with low code platforms such as Salesforce or Microsoft Dynamics.

Additional Requirement of Employment:

• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.

Please submit your Cover Letter and Resume with your through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Supplemental Information

drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that\'s why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact or the .

If you are having technical difficulties creating, accessing, or completing your application, please contact or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

Candidates who are offered a job with ESD must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.

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