Job Description

Description:

Who is Revenue Group?
Revenue Group was founded in 1994 with commitment to exceeding client expectations while maintaining an exceptional industry reputation. Revenue Group aims to be a premier full-service agency, always representing our clients with the highest possible regard. Our success is measured not only by financial achievement, but by the high level of opportunity offered to our team members, the relationships treasured with our clients, and a commitment to integrity within the community. Within the organization, Revenue Group relies on each and every team member to contribute their talents in order to succeed. The company provides ongoing training and all the technological tools needed to ensure client expectations are exceeded.

Our employees voted us Top Workplaces in 2022!

Our Mission:
Revenue Group is the leading business process outsourcing agency. We are committed to exceeding client expectations and maintaining an exceptional industry reputation in a rewarding stakeholder environment.

What Will Your Role Be?
As a Home and Auto Insurance Verifier you are required to research accounts where insurance information is not on file to verify if the policy has renewed, is active, or has been replaced. Home and Auto Insurance Verifiers are required to make outbound phone calls to agents, carriers, and/or borrowers in order to obtain the necessary verification or documentation using certain client or industry quality standards. Carrier B2B websites are used to validate coverage where phone calls may not be required and sending letters via fax or email may also be required.

Start date: June 5th, 2023

Pay Rate: $16.25/hr.

Days and Time: Monday - Friday, 8:30am- 5:30pm EST or 9:00am- 6:00pm EST

for Home and Auto Insurance Verifier:

• Placing outbound calls for assigned lender relationships including, assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
• Check insurance websites for proof of coverage and printing proof for data entry
• Contact agent to verify Break In Coverage (BIC) dates
• Help in all other (Non Assigned) queues for OSC & LSC accounts when needed
• Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines
• Attend departmental meetings as requested
• Maintain appropriate, professional working relationships with clients and other employees
• Other duties as assigned.

PM21 Requirements:

Experience Needed:

• Call Center (Insurance and Banking Only)
• Customer Service
• Insurance Background (Home or Auto)

Internet Connection:

• High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.
• Smartphone: Android or iPhone (will be necessary for dual authentication requirement)

Workspace Guidelines:

• Work area must be quiet and free of distractions
• Work area must have adequate lighting without glare
• Desk, chair and work space must be ergonomically correct and designed to safely accommodate the equipment

Work Requirements:

• Background check
• Financial check
• Drug screening

Our Benefits:

• 100% Paid Training
• 401(k) matching
• Paid Time off (PTO) \xe2\x80\x93 Up to 10 days your first year!
• 8 Paid Holidays \xe2\x80\x93 Including your birthday!
• Referral Program
• Employee Assistance Program (EAP)
• Growth & Continued Training
• Dental & Vision insurance
• Health insurance (including Long & Short-Term Disability)
• Life insurance (Company Paid)

EEO Statement:
We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws.

PM21

PI222788504

The Revenue Group