Job Description

At Make A Change Management Group, we believe every conversation is an opportunity to create a positive impact. As a leader in the telecommunications industry, we specialize in connecting customers with innovative solutions that keep them informed, connected, and empowered. Our team is driven by purpose, fueled by integrity, and committed to delivering exceptional customer service with every interaction. If you're ready to be part of a company that values people, growth, and meaningful change, your journey starts here.

As a Wireless Customer Service Associate, you'll be helping people stay connected to what matters most. Whether it's answering questions, solving problems, or recommending the perfect plan, you'll experience conversations that feel less like transactions and more like real connections. If you're someone who loves talking to people, thrives on positive energy, and gets excited about turning great service into successful sales, this Wireless Customer Service Associate role is for you.

What You Do as a Wireless Customer Service Associate:

Engage with customers in a friendly, professional manner to understand their needs and recommend tailored telecom solutions Deliver outstanding customer experiences by resolving inquiries, handling concerns with empathy, and always striving to leave a positive impression Attend training sessions and client meetings to stay informed on the latest telecom products, practices, promotions, and industry trends Work collaboratively with fellow Wireless Customer Service Associates and Sales team to meet and exceed daily, weekly, and monthly sales goals Maintain accurate customer records using internal systems to track interactions and sales history Contribute to a positive team environment by sharing insights, celebrating wins, and supporting fellow Wireless Customer Service Associates

Who You Are as a Wireless Customer Service Associate:

Previous experience in customer service, sales, or a people-facing role is preferred, but not required Strong communication skills, with the ability to engage effectively and build rapport across a diverse customer base Ability to multitask and manage time effectively in a fast-paced, target-oriented environment High level of professionalism, integrity, and a customer-first attitude in all interactions Team-oriented with a collaborative approach to achieving Wireless Customer Service Associate team and individual success
Job Type: Full-time

Pay: $925.00 - $1,200.00 per week

Benefits:

Professional development assistance
Work Location: In person