Job Description

Overview:

The Wire Transfer Analyst I, is an integral part of Trustmark's electronic banking platforms. This position requires direct support with associates and customers across all markets with creating, verifying and/or releasing wires while adhering to strict time restraints.

The Wire Transfer Analyst II is an integral part of Trustmark's electronic banking platforms. This position provides direct support for Wire Transfer Brower wires from Trustmark departments and branches. Analyzing browser questions, access, and processing issues. Investigate possible wire errors, confirm authentication, and verify wires. Manage contract customer database and document telephone-initiated wires with external customers.

The Wire Transfer Analyst III is an integral part of Trustmark's electronic banking platforms. The purpose of this job is to properly maintain the current customer database within our software (PayplusUSA) by systematically processing contracts, preparing correspondence, creating coding, and organizing identification clearance.

This position may be filled at Level I, II, or III. Additional responsibilities and qualifications apply.

Responsibilities:
Enforce the dual-step authentication while processing online banking outgoing wire transactions ensuring accuracy. Handles client outgoing wire requests with prompt, professional, and courteous attention. Assist Trustmark associates across all markets with timely resolutions for wire transfer inquiries; domestic and international. Understand and comply with bank policies, Federal laws, and regulations (OFAC, BSA/AML, Dodd-Frank, CRT, SAR etc.). Prepare and manage wire transfer correspondence, reports, and documents. Perform additional duties as assigned.

Additional Responsibilities for Level II:

Process online banking outgoing wire transactions ensuring accuracy. Enforce CFPB regulations on consumer international wires. Analyze and respond to client outgoing wire requests with prompt, professional, and courteous attention. Administer verification process with authorized reps using confidential identification procedure. Handle phone inquiries, research and provide error resolutions. Process verifications by analyzing wire versions to confirm that only the required information was altered.

Additional Responsibilities for Level III:

Set up new Funds Transfer Agreement customers and maintain existing customer database in Payplus USA. This includes the issuance of customer PINs, tagging customer profiles as contract customers and online banking customers if applicable, and balance check. Answer customer calls, analyze problems and provide real-time solutions regarding browser access, wire retrievals and amendments. Assist Relation Managers or others with wire transfer processing questions. Handles client outgoing wire requests with prompt, professional, and courteous attention.


Qualifications:
High School diploma or the equivalent. One year of recent customer service, data entry, clerical, or retail banking experience. Proficient with Microsoft Office suite (Teams, Outlook, Word, Excel) and general office equipment. Proficient with Adobe Acrobat Pro. Must demonstrate accuracy, multi-tasking capabilities, and can focus on repetitive tasks. Aptitude for operating other operating systems and software. Demonstrates a high degree of professionalism in communication, attitude, and teamwork. Strong reasoning and problem-solving skills. Basic knowledge of bank's M&I system preferred 1-3 years of banking experience in operations or accounting preferred General knowledge of the banking industry preferred

Additional Qualifications for Level II:

Two years recent experience in bank operations, digital banking, digital payment services, and/or retail banking, which includes working knowledge and proficiency in electronic funds transfer, and regulatory compliance in a financial services industry.

Additional Qualifications Level III:

Three years recent experience in bank operations, digital banking, digital payment services, and/or retail banking, which includes working knowledge and proficiency in electronic funds transfer, and regulatory compliance in a financial services industry. Ability to resolve out-of-balance situation. Two years college education preferred

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.