Job Description

About the Role:

The Wingstop Restaurant Supervisor plays a pivotal role in ensuring the smooth and efficient operation of the restaurant while delivering exceptional customer service. This position is responsible for overseeing daily activities, managing staff performance, and maintaining high standards of food quality and safety. The supervisor acts as a leader and mentor to team members, fostering a positive work environment that encourages teamwork and professional growth. They are also tasked with handling customer concerns promptly and effectively to enhance guest satisfaction. Ultimately, the role aims to drive operational excellence, maximize profitability, and uphold the Wingstop brand reputation within the community.

Minimum Qualifications:

High school diploma or equivalent. Previous experience in a supervisory or leadership role within the food service industry. Basic knowledge of food safety and sanitation standards. Strong communication and interpersonal skills. Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

Associate degree or higher in hospitality management or related field. Certification in food safety (e.g., ServSafe). Experience working in a fast-paced quick-service restaurant environment. Proficiency with point-of-sale (POS) systems and inventory management software. Demonstrated ability to lead and develop diverse teams.

Responsibilities:

Supervise and coordinate daily restaurant operations to ensure efficiency and quality service. Lead, train, and motivate team members to achieve performance goals and maintain high morale. Monitor food preparation and presentation to comply with company standards and health regulations. Manage inventory, order supplies, and control costs to optimize restaurant profitability. Address customer inquiries and resolve complaints promptly to ensure a positive dining experience. Enforce safety and sanitation policies to maintain a clean and safe working environment. Assist in scheduling staff shifts and managing labor costs in alignment with business needs. Support the restaurant manager in implementing marketing initiatives and promotional activities.

Skills:

The Wingstop Restaurant Supervisor utilizes strong leadership and communication skills daily to guide and support team members, ensuring clear understanding of tasks and expectations. Organizational skills are essential for managing schedules, inventory, and operational workflows efficiently. Problem-solving abilities are frequently applied to address customer concerns and operational challenges promptly. Knowledge of food safety and sanitation is critical to maintain compliance and uphold quality standards. Additionally, proficiency with POS systems and basic financial acumen help in monitoring sales and controlling costs to contribute to the restaurant's success.