Job Description

Description:

Location:

Sandy, UT

Department:

Wholesale

Reports To:

Sr. VP of Wholesale

About Cariloha

Cariloha is a premium, omni-channel brand offering ultra-soft, sustainable bedding, bath, and apparel made from bamboo viscose. Inspired by the Caribbean and the spirit of Aloha, we deliver eco-luxury that lets customers feel like they're on vacation every day. As a Certified B Corporation, we're committed to high standards of sustainability, transparency, and social impact. With 70+ stores in 16 countries, we're growing fast--and looking for passionate team members who share our values.

Position Overview

We're seeking a highly organized, detail-oriented, and enthusiastic Wholesale Administrator to support our fast-growing wholesale division. This role is pivotal in ensuring smooth operations across sales, customer service, trade shows, and retail partnerships. The ideal candidate thrives in a dynamic environment, enjoys being the go-to support for a busy sales team, and can juggle multiple priorities with grace and precision.


Requirements:

Key Responsibilities

Sales & Account Support

Serve as the primary liaison between sales reps and internal teams for account setup, order entry, and follow-up Manage daily inventory requests and coordinate fulfillment for key retailers (e.g., Dillard's, Macy's, Living Spaces) Assist in customer meetings and follow-up communications Process wholesale, retail, and online transactions Support sales reps with product questions, merchandising needs, and display coordination

Customer Service

Respond to customer inquiries via phone and email with professionalism and empathy Assist with re-orders, returns, and order tracking Maintain accurate documentation of all customer interactions Set up and onboard new designer and small business accounts

Trade Shows & Events

Coordinate logistics for Las Vegas, High Point, and Buying Group shows Order and manage samples, displays, swag, and shipping Oversee travel arrangements and booth setup for sales team Develop and maintain a consistent trade show process

Retail & B2B Operations

Set up SKUs, pricing, and product data for retail partners Coordinate marketing assets for retailer websites, social, and in-store promotions Manage POP materials and store locator updates Serve as the internal point of contact for retail account needs and troubleshooting Support EDI setup and execution for retail partners

Sales Team Onboarding

Create a seamless onboarding experience for new sales hires Manage procurement of laptops, business cards, and supplies

Website & Software Support

Assist with product launches on B2B platforms Support CRM, MarketTime, and other wholesale software tools

Financial & Reporting

Collaborate with Accounting on past-due balances, commission tracking, and buying group payments Run reports and resolve invoice discrepancies as needed

Qualifications

3+ years in an administrative, sales support, or wholesale operations role Strong interpersonal skills and ability to work with diverse personalities Excellent verbal and written communication Highly organized, detail-oriented, and results-driven Comfortable working independently and managing multiple priorities Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), Microsoft Teams, and Google Suite Experience with CRM systems, MarketTime, or EDI platforms a plus

What We Offer

Competitive salary Medical, Dental, Vision, and Life Insurance 401(k) with company match Generous PTO and paid holidays Flexible work scheduling and telecommuting options Gym membership options Weekly and monthly recognition rewards Annual "Live Your Dream" employee awards ($2,500 each) Product discounts and giveaways Frequent company events and catered meals * Annual one-on-one financial consulting