Job Description

POSITION SUMMARY

The Forecasting Senior Analyst will be accountable for designing, delivering and maintaining short-term demand forecasting and staffing requirements for multiple lines of business. Responsible for following a methodology that will highlight in advance a comprehensive view of volume and staff capacity. As the Forecasting Senior Analyst, you are responsible for short range forecasting, project analysis, consolidation of actual volume along with ad hoc analytical support. The Senior Analyst collaborates with workforce and operations partners and others to ensure the accuracy of our variance drivers, and developing and identifying trends. This position will possess strong project management, interpersonal skills and exhibit initiative and intuitive solutions based strategic thinking.

Primary Functions

• Creating, revising and implementing capacity planning and forecasting.
• Analyze customer data such as contact volume, inventory TAT trends while accounting for state mandated processing requirements.
• Leverage data and predictive analysis to clearly articulate problems and influence decisions that support the strategic direction.
• Develop short range capacity model accounting for business needs and priorities.
• Accountable to maintain and build relationships with key business partners.
• Strong team player Ability to work with minimum supervision.

Key Qualifications

• High school diploma or GED. Bachelor\xe2\x80\x99s degree preferred.
• At least 3+ years relevant experience in forecasting, data analytics, resource planning/workforce management.
• Strong data analysis/reporting skills, experience in modeling and organizing sequential data, statistical forecasting, and time series models (with seasonality and trends).
• Demonstrated ability to research, problem solve, trouble shoot, lead, influence and partner across a matrix organization.
• Proficient using Excel (pivot tables, v-lookups, macros) and workforce planning software.
• Knowledge of SQL or other programming languages preferred.
• Exceptional communication (oral and written) skills, display ability to collaborate and develop effective relationships, perform work with a high sense of urgency.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 50,000 - 83,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That\xe2\x80\x99s why you\xe2\x80\x99ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you\xe2\x80\x99ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

The Cigna Group