Job Description

About Us

The Residence Wellness is Brooklyn's ultimate

luxury social wellness club

, offering elevated, personalized wellness experiences for clients who value discretion, service, and excellence.

We are seeking a

Wellness Receptionist

with

proven experience in luxury hospitality, high end spas, medical aesthetics, concierge services, or boutique wellness spaces

. Our clients expect white glove service from the moment they walk through the door and we are looking for someone who naturally delivers that standard.

ABOUT THE ROLE

As the first point of contact, you set the tone for the entire client experience. You are calm under pressure, highly organized, and confident working with clients who are investing significantly in their wellness.

This position is ideal for someone who has worked in:

Luxury spas or medspas Medical offices or aesthetic clinics High-end hotels, concierge desks, or private clubs Upscale salons or wellness studios

CORE RESPONSIBILITIES

Provide a warm, polished, and professional welcome to all clients Manage bookings, confirmations, and client flow with precision Handle payments, memberships, and package sales confidently Communicate clearly with providers to ensure seamless service delivery Maintain front desk organization, cleanliness, and brand standards Respond to calls, texts, and messages with professionalism and care Anticipate client needs and resolve concerns discreetly and efficiently Uphold privacy, discretion, and luxury service standards at all times

WHO WE'RE LOOKING FOR

2+ years experience

in reception, hospitality, or client-facing roles Experience working with

high-value clientele

Strong communication, presence, and emotional intelligence Comfortable discussing premium services, memberships, and pricing Polished appearance and professional demeanor Highly organized, reliable, and detail-oriented Ability to multitask in a fast-paced, elevated environment

This role is not suitable for applicants without prior professional front-desk, reception, or hospitality experience.

BONUS IF YOU HAVE

Spa, wellness, medspa, or medical office experience Sales or membership-based service experience Scheduling software or CRM experience Interest in wellness, aesthetics, or holistic health

WHY WORK WITH US

Work in a luxury, wellness-forward environment Be part of a growing, community-focused brand Competitive hourly pay + opportunities for bonuses Employee wellness perks and discounted services Supportive leadership and elevated workplace culture

LOCATION

Brooklyn, NY (In-Person)

HOW TO APPLY

Please submit your resume

highlighting your relevant hospitality or reception experience

. Applicants without the required experience will not be considered.

Qualified candidates will be contacted for the next step.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

Employee discount
Shift availability:

Day Shift (Preferred) Night Shift (Preferred)
Work Location: In person