Job Description

Trendsetter Homes is just that, a Trendsetter. From our innovative sales process to our unparalleled company culture, you won't find a better place to work anywhere. We care for our team in ways that no other employer has dared to do. We have a thorough selection process that ensures that we only hire the best, most qualified candidates to join our team. If you are looking for a company that is dedicated to your personal growth as much as they are your professional growth, you've come to the right place.


Are you fun to work with? Do you love taking on new challenges and opportunities? Come join our team. You'll be glad you did.


Key Responsibilities:

Complete warranty repairs and general home repair

in occupied homes, ensuring high-quality workmanship and a positive homeowner experience.

Conduct on-site inspections

for assigned warranty items and 11-month walkthroughs, noting any issues and reporting findings to the Warranty Manager.

Document all completed work

and update the warranty tracking system with accurate notes, photos, and status updates.

Communicate clearly and professionally with homeowners

, providing updates, answering questions, and representing the company with care and respect.

Identify repeat or recurring issues

in the field and share feedback with the construction and warranty teams to help prevent future claims.

Maintain knowledge of building materials and warranty standards

and follow all jobsite safety protocols.


Qualifications:

Previous experience in a customer service or warranty role is preferred. Strong communication and interpersonal skills. Problem-solving and conflict resolution abilities. Detail-oriented with excellent organizational skills. Ability to work independently and as part of a team. Ability to walk job sites, climb ladders, and work outdoors in all weather conditions. A commitment to delivering exceptional customer service.

Why Trendsetter Homes?

Fun and Inclusive Culture: Join a team that values work-life balance, creativity, and a positive atmosphere. Career Growth: We support your professional development and offer opportunities for advancement within the company. Competitive Compensation: Enjoy competitive pay and benefits package including 401(k) and Flexible Paid Time Off. Impactful Work: Make a difference in the lives of homeowners by ensuring the quality and satisfaction of their homes.

If you are passionate about delivering outstanding customer service, thrive in a collaborative environment, and want to be part of a company that values fun and family-friendly work culture, we encourage you to apply for the Warranty Technician position at Trendsetter Homes.