Job Description

Eaton's ES AMER ESS division is currently seeking a Warranty Services Project Manager - AWS.


This role is remote (within the United States).


The expected annual salary range for this role is $83250.0 - $122100.0 a year.


Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

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The Warranty Project Manager will oversee warranty and equipment service activities for Amazon, a key hyperscale customer of the Power Delivery and Regulation Division. This role involves managing post-sales support and coordinating project communications across internal teams and Amazon, including weekly meetings and daily interactions. The manager will be deeply involved in technical issue resolution, ensuring deadlines are met and the order process flows smoothly. Building strong customer relationships and strategic internal partnerships is essential to support long-term business goals. The position also requires proficiency in tools such as SAP, Microsoft Excel and Word, and Quality Management systems to manage project tasks effectively.

In this role you will:

Use Quality Database Management System and SAP to log and manage field product incidents. Create spreadsheets and documentation to track project status for stakeholders. Lead customer meetings and apply project management strategies to minimize risk. Develop and document new processes and tools for Amazon-related projects. Deliver presentations and training to customers on project updates. Maintain deep technical knowledge of transformers and related products. Follow up on service tickets to ensure timely resolution and communicate repair status. Support customer visits, product teardowns, plant tours, and witness testing. Help maintain ISO and departmental quality standards, with a focus on continuous improvement. Travel domestically and internationally as needed to oversee field repairs and service activities.

Qualifications:

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Basic Qualifications:

Bachelor's degree from an accredited institution Two (2) years Customer Service and/or Project Management experience working with large accounts. Two (2) years of experience with SAP ERP system and with Microsoft Office solutions. Two (2) years of experience working with a technical product/solution. Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

3-5 years in the role as Production, Quality, Field Service or Engineering experience in an electrical equipment.

Skills:

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Strong interpersonal, communication, and presentation skills Effective problem-solving and attention to detail Proficient in MS Office and familiar with SAP and analysis tools Able to multitask and prioritize in a fast-paced environment Must be legally authorized to work in the U.S. without sponsorship

The application window for this position is anticipated to close on November 20, 2025.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.



Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.



You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.



To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.



We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.