Job Description

Classification:

Non-exempt

Salary Grade:

The hourly pay range for this position is $20.00-$25.00, commensurate with experience, education, and other job-related factors.

Reports to:

Director of Administration & Finance

Date:

November 2025





For over 55 years Buckley has been providing the Northeast with top quality HVAC equipment and product solutions from the most innovative equipment manufacturers in the industry. We focus on providing our clients with outstanding customer service from knowledgeable subject matter experts.



Buckley recognizes that our success can only be achieved through teamwork and to that effect we invest heavily in our employees' personal growth and development. We believe that every member of the team is a contributor to our overall success as a company.



Buckley continues to be a privately owned family business run by the second generation of the Buckley family. While the business has grown over the years, we continue to stay true to our founder's core values that continue to drive us forward.



It is an exciting time at Buckley as we grow...join us!

Summary:

The Warranty and Credit Coordinator is responsible for performing a variety of administrative duties related to customer service: Processing customer stock/factory returns, placing warranty orders and receiving parts back for return and issuing credit memos. In addition, this role will include administrative support functions, including reception backup.

Essential Functions:

Return Authorizations and Credits

a)

Consult with customers and sales team to determine reason for return and approval; stock items, warranty, damage, incorrectly made.

b)

Consult with factory for RMA (return material authorization) approval.

c)

Place replacement or warranty orders with factory.

d)

Process RMA and consult with warehouse/drivers for items being returned.

e)

Consult with factory or shipping carriers for credits.

f)

Issue credits to customers.


General Office/Miscellaneous task

a)

Receptionist backup; answer and direct calls.

b)

Customer service calls (checking on orders, shipping dates, etc.)

c)

Cross training of administrative duties; order processing; stock and factory orders, receiving invoices, order edge program (our program for converting vendor orders).

d)

Other administrative support, as needed.

Competencies:

Experience with Microsoft Office/Outlook

Team oriented

Flexible

Strong work ethic and initiative

Strong written/verbal communication Decision and problem-solving ability

Time management and organizational skills

Experience with Global Search or Facts, as plus

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit. The employee must occasionally lift and/or move up to 25 pounds.

Position Type/Expected Hours of Work:

Full time

Monday- Friday 8:30 am-5:00 pm, in the Rockland, MA office

Required Education and Experience:

High School Diploma

1 year of administrative experience

Preferred Education and Experience:

Associates Degree

2+ years of related experience



Buckley Associates is an Equal Opportunity Employer offering a generous package of benefits including Medical, Dental, Vision and Life insurance, 401K with match, Profit Sharing and Paid Time Off. Apply today!