Job Description

SOUTH PARK INN

WARMING CENTER

CASE MANAGER

JOB DESCRIPTION

Position Title:

Warming Center Case Manager

Program:

Warming Center

Location:

TBD

Status:

Temporary, Non-Exempt, Part Time

Schedule:

Sunday through Thursday 6:30- 11:30 pm or Tuesday through Saturday 6:30- 11:30 pm

Pay Scale:

$24/ hour

Reports to:

Program Manager

Scope & Purpose of Position:

The Warming Center Case Manager provides case management, housing search, reporting, and support services to clients in a low-barrier emergency shelter that promotes a Housing First philosophy. The Case Manager's primary responsibilities are to assist Warming Center guests with the transition to permanent housing and to support a safe physical environment that encourages positive guest interactions and self-stabilization. The Case Manager is also responsible for maintaining appropriate data and records in addition to effectively communicating with the supervisor, staff, and other shelter guests in supporting and encouraging clients in achieving goals as outlined in their housing plans.

Essential Duties & Responsibilities:[1]

Responsible for processing and welcoming new referrals during shift hours. Review policy & guidelines with guests upon arrival.

Assesses guests' barriers to permanent housing as well as other service needs. Assists guests in developing a plan to access community resources to re-stabilize housing, achieve permanency, and improve overall wellness.

Facilitates linkages to all available and appropriate housing resources, including subsidized and market-rate housing, rental assistance, relocation funds, co-housing, and permanent supportive housing.

Monitors shelter facility and promptly reports maintenance or repair needs. Assists in maintaining clean, safe, well-maintained grounds through regular observation of outside activity, debris removal, and reporting of any safety hazards.

Case Mangers assist with the delivery of on-site, voluntary, no-cost programming and activities for guests either through internal or external resources.

Assists guests in accessing material support for their basic needs, including food, clothing, medicine, and other amenities.

Secures guest medication and other valuables for safekeeping.

Conducts 1:1 coaching, technical support, and/or no-cost, voluntary workshops or programming for guests as requested on topics including job readiness, landlord-tenant relations, and other pertinent subjects.

Maintains guests' files, and complete all internal communication, including incident reports and program logs in a timely manner.

Helps train new program staff and supervises volunteers when assigned by the Shelter Program Manager.

Models and encourages professionalism and positive, strengths-based, client-centered, cooperative environment. Delivers services using principles of harm reduction and trauma-informed care.

Supports smooth day-to-day functioning of the programs, including staff and resident communication; night shifts procedures; resolution of problems; receipt, storage, and tracking of donations; critical incident response and documentation; etc.

Maintains strong working relationships with community partners, volunteers, and the public.

Work with Shelter Program Manager to assure compliance with funding requirements.

Works flexible hours, which may include nights and weekends periodically to accommodate program and guest needs.

Completes other assignments and tasks as needed and as directed by supervisor.

Advocates for the mission of the organization and upholds agency values.

Supervisory Responsibilities:

Does this job have supervisory responsibilities: ___ Yes __ No

The above duties and responsibilities are not all-inclusive and may be modified to include other job related duties at the discretion of the supervisor.

Qualifications:

Bachelor's degree or equivalent experience in social work, the social sciences, allied health, or related profession.

Bilingual (Spanish/English) strongly preferred.

Familiarity with Housing First principles and practices.

Familiarity with homelessness and related issues, including addictions, mental health/deinstitutionalization, trauma, domestic violence, and/or poverty.

Cultural competency and facility working with populations from diverse racial, ethnic, linguistic, religious, cultural, and socioeconomic backgrounds.

Prior lived experience of homelessness or housing instability a plus.

Experience with case management and access to entitlements, workforce development/job training, medical and behavioral health treatment, and other collateral supports.

Facility with data and reporting standards within a professional nonprofit environment.

Availability and willingness to work nights and weekends and to assist other programs as needed.

Collaborative, facilitative approach to working with guests and community partners.

Ability to work in a fast-paced environment under pressure as part of a team.

Familiarity with Microsoft Office suite.

Must be reliable.

South Park Inn Mission Statement:

South Park Inn's mission is to improve our community by providing equal access to shelter and solutions for all people to make homelessness rare, brief, and non-recurring.

Work Environment/Physical Demands:

ACTIVITY

AMOUNT OF TIME

Up to 1/3

1/3 to 2/3

Over 2/3

Climb or balance

X

Lift up to 20 pounds

X

Lift up to 50 pounds

X

Sit

X

Stand

X

Use hands

X

Use sight/vision

X

Walk, bend, kneel

X

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This job description is subject to change as the needs of the employer and requirements of the position change.

Employment Statement:

Funding for programs and services vary within nonprofit organizations, which can impact the continuation of staff positions. Every effort is made to continue funding for programs. However, a change in funding could impact your position. There is also no guarantee of continued employment for the duration of a grant.

Acknowledgement:

I have read and understand the job description set forth above. I agree to carry out the responsibilities associated with the position.

[1] Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Types: Part-time, Temporary

Pay: $24.00 per hour

Expected hours: 25 per week

Ability to Commute:

Hartford, CT 06106 (Required)
Ability to Relocate:

Hartford, CT 06106: Relocate before starting work (Required)
Work Location: In person