Job Description

Ann Arbor, MI | Full-Time | In-Office
Are you a hands-on leader who thrives in a fast-paced, team-oriented environment? As a Warehouse Supervisor at Shar Music, you'll play a vital role in leading and supporting the team that ensures our instruments and accessories reach musicians, educators, and institutions with care and efficiency. You'll take ownership of day-to-day warehouse operations while building a culture of collaboration, accountability, and positivity.
For over 60 years, Shar Music has supported musicians, educators, and orchestras with high-quality string instruments and exceptional service. Join us in continuing that mission by leading a warehouse team that takes pride in accuracy, teamwork, and delivering excellence. If you are organized, people-focused, and motivated by fostering a positive and high-performing work environment, we'd love to hear from you.

Essential Duties & Responsibilities

Lead, mentor, and develop warehouse staff through effective training, coaching, and performance management. Oversee daily warehouse operations including receiving, returns, order fulfillment, inventory control, and material handling to ensure efficiency, accuracy, and timeliness. Assist in determining staffing needs, allocate daily workloads, and adjust schedules to ensure all areas are properly covered. Set clear expectations for performance, safety, and quality standards while conducting regular check-ins, feedback sessions, and evaluations. Build and maintain a positive, team-oriented culture that promotes accountability, collaboration, and continuous improvement. Partner with HR on recruiting, onboarding, and cross-training initiatives for warehouse staff. Monitor and analyze key operational metrics such as order accuracy, shipping times, and inventory levels; communicate trends, areas for improvement, and action plans to leadership. Resolve issues related to transportation, logistics systems, imports/exports, and customer concerns in a timely and professional manner. Review demand forecasts to anticipate peak performance periods and assign workloads accordingly. Collaborate with other departments including Customer Success, Purchasing, and Product and Innovation to align warehouse operations with company objectives and ensure smooth communication across teams. Ensure teams have the tools, equipment, and materials needed to perform efficiently, ordering packaging and operational supplies as necessary while monitoring related costs. Identify and implement process improvements to streamline workflows, reduce costs, and enhance overall efficiency. Safety and Compliance: Ensure all warehouse operations, material handling, and equipment use comply with OSHA regulations and company safety policies; maintain a clean, organized, and hazard-free environment. Oversee warehouse layout, equipment utilization, and space optimization to maintain a productive and safe workspace. Maintain data accuracy and integrity within Warehouse Management and ERP systems; ensure proper documentation and reporting. Monitor inventories of products and materials to maintain appropriate stock levels and accuracy. Conduct regular team meetings, including weekly L10 meetings, to review goals, updates, and company initiatives. Tracks, analyzes, establishes and effectively communicates key quantitative metrics (KPIs), business trends, areas for improvement, and actionable insights to the warehouse team and other internal teams. Regular and routine onsite attendance. All other duties as assigned.

Desired Qualifications

HS diploma or equivalent required. Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a closely related discipline is preferred; however, candidates with significant equivalent professional experience may also be considered. Proven experience in warehouse management, supervision, or a similar role with a focus on team development and performance management. Strong understanding of warehouse operations, inventory control, and order fulfillment processes. Demonstrated ability to lead, motivate, and mentor a diverse team while fostering a positive and accountable work environment. Experience conducting performance evaluations, coaching for growth, and managing corrective actions when necessary. Skilled in workforce planning, scheduling, and workload distribution to meet changing operational needs. Excellent communication and interpersonal skills, with the ability to build trust and maintain effective relationships across departments. Strong problem-solving and decision-making abilities with a hands-on, solution-oriented approach. Proficiency in Warehouse Management Systems (WMS), ERP platforms, and other relevant software. Ability to analyze data and KPIs to identify trends, drive improvements, and enhance team efficiency. Organized, adaptable, and able to manage multiple priorities in a fast-paced environment. Prior experience in musical instrument, retail, or component manufacturing preferred. Team player with a positive attitude, professionalism, and commitment to continuous improvement.

Benefits Available for Full-time Team Members

401(k) 401(k) Matching Medical Dental Vision Life Short- & Long-Term Disability Generous PTO Employee Discount Program Pet Insurance

To learn more about Shar Music and our company culture, check out our socials:
Our Website: https://strings.sharmusic.com/

Facebook: https://www.facebook.com/sharmusic

Instagram: https://www.instagram.com/sharmusic_/

TikTok: https://www.tiktok.com/@shar_music

Twitter: https://twitter.com/SharMusic_

YouTube: https://www.youtube.com/c/SharMusicTV
Shar Music is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, or sexual orientation.