Job Description

Summary/objective

The warehouse employee is responsible for always providing excellent customer service at our Lowell, Arkansas, location.

Essential functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Responsible for loading customers' flooring purchases either by forklift or by hand, as needed. Offload and receive product into the inventory system, then call/email customers in a timely manner upon its arrival. Complete pick up and receive paperwork accurately, and tag products and pallets accordingly. Perform weekly cycle counts to ensure accurate inventory. Store maintenance and cleaning, including maintaining an organized and clean warehouse, showroom, and property. Receive deliveries from vendors and warehouses. Offloading trucks as they arrive.

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Competencies

Client Service

- Responds to the clients and anticipates their needs

Conflict Resolution

- Works to resolve differences and maintain work relationships

Decision Making

- Makes decisions and takes responsibility for them

Ethics

- Fosters a diverse and respectful workplace

Even Temperament

- Controls emotions without retaliating against negative behavior

Excellent Communication

- Uses language effectively to gather information and facilitate an exchange of ideas

Flexibility

- Adapts to changes while remaining focused on goals, applies knowledge to new circumstances

Initiative

- Remains proactive when suggesting improvements and solving problems

Interpersonal Relations

- Exhibits respect and understanding of others to maintain professional relationships

Persuasive Communication

- Displays verbal and written communication that influences others

Problem Solving

- Solves problems while ensuring rules and directives are followed

Supervisory responsibilities:

None

Work environment:

Working in a warehouse subject to varying temperatures, including heat and cold

Physical demands:

Must be able to bend and lift up to 50 pounds repeatedly

Travel required:

None

Required education and experience:

High School Diploma, GED, or equivalent Positive attitude, detail, and customer-oriented with good multitasking and organizational ability Excellent Communication skills; both verbally and in writing Basic math and organization skills Detail-oriented mindset, data entry, and computer skills Ability to work on the feet for long hours Understanding of safety protocols and requirements Experience shipping, receiving, or selling related products

Preferred education and experience:

* Forklift certification is beneficial for unloading large shipments