Job Description

Reporting to the General Manager, the Warehouse Manager oversees all warehouse operations within a high-volume, cold chain food processing facility. This role ensures efficient product flow, maintains cold chain integrity, and drives operational excellence across a three-shift environment. The ideal candidate will demonstrate strong leadership and technical expertise in Warehouse Management Systems (WMS) to consistently deliver world-class On-Time In-Full (OTIF) performance. This hands-on position emphasizes continuous improvement, team development, and exceptional service delivery to both internal and external stakeholders.


Major tasks, responsibilities, and key accountabilities:


Operational Leadership


Oversee warehouse functions including receiving, storage, inventory control, and outbound shipping.


Ensure cold chain integrity throughout all handling and storage processes.


Drive OTIF performance by optimizing labor, equipment, and process efficiency.


Identify and implement operational improvements that enhance safety, quality, and throughput.


Team Development & Training


Lead and develop a team of three salaried supervisors across a 24/7 operation.


Establish a pipeline of high-potential talent to support long-term growth and succession planning.


Oversee training programs aligned with warehouse SOPs to ensure consistency, safety, and regulatory compliance.


Monitor team performance and lead training initiatives to enhance employee skills and maintain high safety standards.


Technology & Compliance


Utilize WMS to monitor inventory accuracy, streamline workflows, and support data-driven decision-making.


Conduct regular inventory audits and provide actionable recommendations to improve accuracy and operational efficiency.


Maintain accurate training documentation for compliance and operational tracking.


Safety & Collaboration


Champion a culture of safety through monthly meetings, investigations, and proactive engagement.


Collaborate with other departments to ensure optimal handling, storage, and movement of products throughout the facility


Education & Experience


Bachelor's degree in logistics, supply chain management, or business administration preferred.


Proven experience in a warehouse management role, ideally within cold chain or food logistics.


Operational Expertise


Strong knowledge of warehouse procedures, inventory control, and industry best practices.


Demonstrated success managing multi-shift operations and salaried leadership teams.


Proven track record of achieving On-Time In-Full (OTIF) and other key operational KPIs.


Leadership & Communication


Advanced leadership skills with the ability to teach, coach, and mentor teams for performance and growth.


Excellent communication, problem-solving, and cross-functional collaboration skills.


Technical Skills


Hands-on experience with Warehouse Management Systems (WMS) preferred.


Working Conditions


This role operates in a wet and refrigerated/freezer environment (-10 to 35 F) located within a manufacturing, warehousing, and production type facility. Must be able to withstand cold temperatures for extended periods


This is largely a static role with standing, however, the ability to perform repetitive bending and standing up is also required. This would require the ability to lift 10-35 lbs. repetitively and up to 45 lbs. occasionally. Depending on the area, must also be able to push/pull up to 250 lbs. on rollers occasionally


Must be able to physically walk the production floor having a hands-on approach with problem solving