Job Description

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience.
POSITION OVERVIEW:
The Branch Manager is a dynamic role, responsible for the growth of consumer and business customer relationships and the administration and daily operation of a retail branch office, this includes, but is not limited to: operations and risk management (ensuring adherence to internal controls), lending, product sales, customer service, performance management, and security and safety in accordance with the Bank's objectives. The Branch Manager provides leadership to the branch and team members, which will result in attainment of the branches objectives and goals and associate development. Such objectives include maintaining, expanding, and developing internal and external customer relationships, individual account profitability, relationship profitability, deposit growth, retail, small business and commercial loan growth, non-traditional product sales, and the cross-selling of other financial products and services.
KEY RESPONSIBILITIES:

• Achieve all assigned goals. Monitor all sales related goals for all branch team members and provide coaching as needed in the area of sales skills, recognizing opportunities while dealing with customers and prospective customers. Conduct a minimum of one weekly team huddle and one weekly team meeting focused on sales activities and results.
• Manage and perform external sales calling program.
• Provide positive leadership, mentorship and inspire all branch employees to reach their full potential.
• Participate in professional leadership development courses and product/service training to ensure skills are maintained and strengthened.
• Responsible for the quality of service provided by branch team members; ensuring exceptional customer service is consistently delivered and exceeds expectations. Validation via customer satisfaction surveys.
• Participate in local community events including membership in local organizations such as Rotary Club, Chamber of Commerce, etc.
• Work in conjunction with the Assistant Branch Manager to provide day-to-day direction to branch staff in all aspects of branch operations. Ensure that branch team members operate within established policies and procedures of the Bank and government regulations. Work in conjunction with Assistant Branch Manager to ensure all required reports are submitted completely and in a timely manner.
• Works with the Assistant Branch Manager to carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws and regulations. Responsibilities may include but are not limited to interviewing, hiring and training employees; planning, assigning and directing work; performance appraisals, recognizing and developing employees; addressing complaints/situations, resolving problems and providing constructive feedback and corrective action as needed.
• Responsible for all risk management-related issues related to the branch.
• Perform additional duties as required or assigned
• Carries out supervisory responsibilities in accordance with the organization's policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns

MINIMUM QUALIFICATIONS:

• High School Diploma or GED
• 7 years management experience in a sales and service environment
• Business development experience, with strong community ties within the general area of the assigned branch location.
• Demonstrate positive and professional client and employee centric and service-oriented attitude.
• Clearly communicates a vision and removes barriers for team success
• Proven ability to meet sales targets and production goals
• Excellent written and verbal communication skills with the ability to communicate clearly and appropriately at all levels of the organization.
• Highly organized. Ability to plan and complete multiple priorities with competing deadlines
• Knowledgeable of banking operational processes and how they relate to Federal Regulations and Laws.
• Ability to work a flexible schedule based upon the needs of the business and attend after hours Bank, community and philanthropic events.

PREFERRED QUALIFICATIONS:

• Bachelor's Degree in Business Administration or related field preferred.

LICENSES AND/OR CERTIFICATES:

• Will be required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.
• Life and Health Licenses to support investment program (preferred)

TRAVEL REQUIREMENTS:

• Eg. May require travel between Customer sites, Provident Offices, or Branches

WORKING CONDITIONS:
Retail Banking Branch Areas
Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

• Lifting from 5 to 25 lbs. (Coins)
• Prolonged sitting/standing
• Occasional bending or stooping (To retrieve coins from individual vault)

Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
Pay Details:
$58,900 - $84,200 annually
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.
This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.
Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.
About Provident Bank
For more than 180 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.
Volunteering is a Way of Life
Our brand promise - "Commitment you can count on" - supports the investments we make in the community and donations made by our employees. It's a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.
Why do we love it? * We get to volunteer in areas that are meaningful to the bank and impactful in the community.

• Through generous contributions, we have raised over $912,000 in 2022. No item or donation is too small; we find a home for it all.

Skills Required