Job Description

Summary:

The Volunteer Project Coordinator will help plan and coordinate group volunteer projects and be the primary steward of volunteers in our warehouse project rooms, ensuring the most positive and safe experience possible. This position requires an outgoing person that thrives in a fast-paced, team centric environment. Through volunteer interactions, the Volunteer Project Coordinator will look to advance the departmental priorities of a safe and inclusive experience, sustained engagement, connection to our mission, education, and equity, diversity and inclusion.

Position Responsibilities & Essential Functions

Volunteer Experience

Support volunteer groups of 10-30 in a warehouse setting; packaging, boxing, and labeling food. Work as a part of a team to ensure a positive experience for all volunteers through proper support, instruction, and supervision throughout shift. Coordinate and lead volunteer group sin volunteer welcome center, utilizing current Second Harvest (SHF) talking points, providing overview of physical safety, food safety, and scheduled projects of the day. Greet individual volunteers as they arrive in the project rooms, providing overview of the scheduled project. Engage individual volunteers throughout their shift, providing project support, supervision, and fostering relationships and connection to the SHF mission. Collaborate with Volunteer Project Lead and Volunteer Program Manager to ensure proper messaging and stewardship of volunteers. Promote and support a volunteer program that advances our commitment to equity, diversity, and inclusion. Educate groups on the work and mission of SHF and encourage individuals to return as recurring volunteers. Address an ever-changing environment in a positive, highly flexible, solutions-based manner Improvise in response to needs of individual volunteers- accommodations, support, supervision. Speak in front of large groups of volunteers on a daily basis.

Distribution Center and Production

Participate in large off-site projects as scheduled. Partner with distribution center team to ensure smooth product flow. Maintain and promote high standards for personal safety of all volunteers and staff. Ensure safe food handling practices are followed by all volunteers and staff. Demonstrate ownership and share feedback for project room process improvement. Weigh, record and document product for inventory adjustments and traceability purposes Maintain inventory of labels, bags and tape, and other project supplies. Set up, manage and clean up projects by completing transfer sheets, replenishing supplies, removing empty or completed pallets, compacting garbage/cardboard etc. Assist in weekly deep cleaning of the project rooms and maintain cleanliness on a daily basis. As necessary, assist with other distribution center activities or duties assigned by supervisor.
Leadership

Lead volunteers through a safe and structured volunteer experience and stewardship of our mission Train, motivate, and monitor up to 30-person volunteer groups per shift in preparing product for safe distribution Promote a safe and welcoming volunteer experience, serving as a public face of SHF. Proactively and positively manage issues with volunteers as they arise. Interact with volunteers maintaining a respectful and safe work space at all times. Set an example for others by promoting best practices for safety in all volunteer areas and throughout the distribution center. Promote team culture in all working relationships with co-workers.

Skills and Abilities

Personal Effectiveness

Looks for better ways to perform routine aspects of job; asks for and uses feedback to improve performance. Adheres to all distribution center safety standards and practices. Manages priorities and resources to achieve goals. Ability to work with flexibility, efficiency, and enthusiasm, both individually and as part of a team in a fast-paced environment.

Communication

Ability to cultivate and develop equitable and inclusive working relationships with staff, volunteers, community partners, vendors and applicants. Strong interpersonal skills and communication Willingness to communicate within the team when unexpected challenges arise. Ability to read, analyze, and interpret general business written communications. Ability to effectively present information and respond to questions from groups, managers, agencies, customers and the general public.
Math Ability


Ability to calculate figures and amounts such as percentages, weights, and totals.
Computer Skills

To perform this job successfully, the individual should have working knowledge of Microsoft Office Suite.
Equipment

Ability and willingness to learn to operate manual and power pallet jacks, forklifts, and other distribution center equipment as needed.

Deadline: January 20, 2026