Job Description

POSITION TITLE: Volunteer Coordinator

REPORTS TO: Chief People Officer

FLSA: Non-Exempt

Position Scope:

The Volunteer Coordinator, under the direction of the Chief People Officer is responsible for the overall direction and coordination of the volunteer program. The Coordinator is responsible for recruitment, screening, training, and assigning volunteers for all settings. Additionally, the Coordinator is responsible for the supervision, recognition and retention of volunteers. The Volunteer Coordinator and Chief People Officer work together to plan and implement activities related to the volunteer program.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

I. Essential Functions/Performance Factors

Assigns volunteers as appropriate and maintains patient files.

o Place volunteer within 5 working days of request.

o Make necessary telephone calls to assign patient/family support volunteers.

o Update patient care plans and volunteer narratives, as appropriate.

o Schedule Care Center volunteers.

o Work with VP of HR & Administration to assign volunteers for health fairs and special projects.

o Compile initial volunteer file.

o Monitor existing files for needed updates (i.e. Mantoux, OSHA education)

o Work with other Volunteer Coordinator to schedule in-services.

o Work with the Education and Infection Control Coordinator to schedule needed Mantoux tests, OSHA education, etc.

o Assign volunteers to help in bereavement department.

Supervises activities of all volunteers and conducts appraisal evaluations.

o Identify and develop talents and skills of all volunteers.

o Assign volunteers to complete duties as needed.

o Ensure that volunteers are provided with rewarding activities which are appropriate to their identified talents and skills.

o Check volunteer work for accuracy.

Provides appropriate volunteer orientation and training consistent with Medicare standards and tasks to be performed.

o Provide training according to geographical needs.

o Provide training specified by policy for patient care and bereavement volunteers.

o Provide appropriate instruction to office and teen volunteers.

o Provide volunteers with an annual in-service.

o Provides volunteers with annual self-study.

Recruits and retains Volunteers sufficient to provide administrative and direct care equal to 5% of paid clinical hours.

o Document recruitment of volunteers.

o Maintain a personnel file on every volunteer.

o Conduct an annual evaluation of patient care, office, and bereavement volunteers.

o Plan an annual recognition and other types of recognition and support for volunteers.

Maintains volunteer statistics.

o Keep statistics on a monthly, quarterly, and annual basis.

o Keep statistics regarding total number of volunteer visits and volunteer hours.

o Keep statistics regarding monetary value of volunteer time.

o Keep statistics for Whispered Wishes.

Oversees and promotes non-traditional volunteer programs and special projects.
o Provides for appropriate volunteer training.

o Facilitates Whispered Wishes.

o Collaborates with VP of HR & Administration to schedule Advocacy Committee meetings and topics.

o

o Coordinates all Risograph projects.

o Assigns Volunteers for Light up a Life campaign.

o Works within budget constraints.

Participates in Performance Improvement Activities.

Uses agency resources wisely.

II. Values Ownership/Performance Factors

Teamwork

Support and encourage my teammates throughout the organization.

Provide positive, constructive feedback.

Consistently "manage up" co-workers.

Celebrate success - look for the good and share it.

Be a role model.

Communicate with respect and professionalism to create a safe environment in which open dialogue can take place.

Integrity

Be reliable, allowing others to place their trust in me.

Do the right thing even when no one is watching.

Respect all individuals through acknowledgment, acceptance, and courtesy.

Walk my talk.

Refrain from gossip.

Performance

Be flexible and willing to adapt to change.

Be knowledgeable about my job responsibilities and the organization.

Seek self development-Utilize tools that are provided to grow personally and professionally.

Take responsibility for my actions; be willing to take both credit and critique.

Conduct myself as a professional at all times by performing my job competently and ethically (i.e, maintaining confidentiality, maintaining boundaries, making eye contact, dressing professionally, using professional demeanor).

Recognize I am a reflection of Valley Hospice.

Be on time.

Set and achieve goals.

Spiritual

Recognize the spirituality inherent in each individual without judgement

Be open and respectful to each individual's spiritual beliefs

Meet patients and families where they are and don't project your spiritual beliefs on others

Be attentive to your own spiritual needs, as you perceive them

Live your spirituality in acts of compassion and service in the workplace

Build one another up and encourage your coworkers in times of distress, personal crisis, and spiritual need

Mission Focused

Recognize the value of each person and accept that value without judgment.

Be good stewards of time, money and all resources entrusted to me.

Offer hope, compassion and empathy to coworkers and those we serve.

Know our mission and apply it to my work every day.

Engagement

Focus my physical, emotional, and spiritual energy in order to fulfill our mission.

Take pride and ownership in my performance each day.

Build professional relationships

Inspire and Motivate others.

Consistently 'manage up' Valley Hospice.

Appreciate the efforts of others.

Support the communities in which I serve.

Supervisor Responsibilities:

Volunteers

Education and Work Experience:

Associates Degree preferred or equivalent experience in lieu of degree.

Minimum of one to two years experience in related field

Certifications and Licenses:

None

Confidentiality:

The Volunteer Coordinator must carry out responsibilities in an ethical, professional and confidential manner.

WORK ENVIRONMENT

While performing the duties of this job, the employee frequently is exposed to outside weather conditions when traveling between sites. Patients' home environments are variable with regard to heat, noise, air circulation and conditioning, space, cleanliness, accessibility and all other environmental factors. Inpatient and skilled nursing facility environments are standardized. Office environment in a controlled atmosphere building.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance
Work Location: In person