Job Description

Summary:

As the Voice Services Technician at Turnkey Management Company, LLC, you will play a pivotal role in our growing voice services business. You will join a team of highly qualified network technicians and be responsible for the installation and maintenance of hosted phone systems throughout the Stealth network.

Duties:

Install, configure, and maintain VoIP hardware, including hosted phones, headsets, switches, routers, and ATAs. Configure cloud-based PBX hosted phone systems, including call parks, call queues, auto-attendants, and various other functions. Provisioning and documenting all SIP users used for analog deployments Making detailed documentation for call routing and user configuration for new and existing customers. Troubleshooting end-user issues. Working with upstream partners to request new numbers and handle port-out requests. Conducting regular maintenance on all software for physical hardware. Provide remote and on-site end-user training for hosted phones. Other duties as assigned

Essential Qualifications and Skills:

Associate's or Bachelor's degree in Telecommunications, Information Technology, or related field (or equivalent experience). 2+ years of experience in voice services or telecommunications support. Strong knowledge of VoIP protocols (SIP, RTP), PBX systems, and telecom infrastructure. Familiarity with network fundamentals (TCP/IP, VLANs, QoS). Excellent problem-solving and communication skills. Ability to work independently and manage multiple tasks. Able to work well in a team environment
Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person