Job Description

Position Title:

Visitor Services Coordinator (Part-Time)

Location:

The Children's Museum 180 Mohegan Drive, West Hartford, CT

Status:

Part-Time, Non-exempt

Schedule:

Saturdays and Sundays for about 8-16 hours/week. Hours may vary depending on seasonal programming, and organizational needs including occasional weekdays, with additional shifts available for special events.

Pay Scale:

$16.50-$18/hour based on experience and qualifications.

Reports To:

Director of Education

ABOUT THE CHILDREN'S MUSEUM INC.

Founded in 1927, The Children's Museum Group (TCMG) is located in West Hartford, Connecticut and includes The Children's Museum, The Children's Museum Preschool, and Roaring Brook Nature Center. TCMG serves as a pioneering nonprofit institution dedicated to inspiring lifelong, experiential learning and innovation for children, adults, and communities that support them. Listed as the nation's fifth oldest children's museum, its mission is to foster creative thinking and ongoing education through hands-on science and nature experiences. TCMG offers interactive demonstrations, workshops, exhibits, the wildlife sanctuary, and special events, engaging participants in stimulating, multi-sensory learning.

Roaring Brook Nature Center, located in nearby Canton, was integrated into TCMG since 1973 and now enriches the visitor's experience through animal and environmental exhibits, nature programs, and outdoor activities. Situated adjacent to a 165-acre state wildlife refuge, Roaring Brook Nature Center serves as an outdoor classroom, featuring trails, gardens, and wildlife habitats. TCMG Preschool, incorporated into the West Hartford campus, uniquely combines science experiences into early childhood education. Educational initiatives extend to schools statewide, providing innovative inquiry-based science learning techniques and teacher training programs.

After 65 years in West Hartford Center, TCMG moved to its current location at Emanuel Synagogue, where it remains a vital community asset, fostering curiosity, confidence, and innovation in participants. This commitment to education extends well beyond the museum walls, exemplified by its mobile programs that bring interactive science and nature programming, including live animals, to schools and communities across Connecticut.

Position Summary

The Children's Museum is seeking an enthusiastic, reliable, and customer-focused

Visitor Services Coordinator.

This

part-time position

plays a key role in ensuring every guest has a positive, welcoming experience. The ideal candidate enjoys engaging with families, children, and visitors of all ages and thrives in a lively, community-centered environment.

Essential Responsibilities

Provide excellent customer service as the first point of contact for visitors at the front desk

Greet and assist guests, answer questions, and share information about exhibits, programs, and memberships

Process admissions, program fees, memberships, and gift shop sales using the point-of-sale system

Handle daily cash and credit transactions accurately and complete end-of-day reporting

Support birthday party and special event operations, including setup, guest assistance, and cleanup

Regular cleaning duties to ensure all public spaces such as the admissions desk, gift shop, exhibits, restrooms, and lobby remain clean, organized, and inviting

Cross-train to support staffing needs across The Children's Museum Group locations

Assist with visitor communications and other administrative tasks as needed

Assist staff and volunteers with educational, operational and administrative needs as assigned.

Qualifications

Friendly, outgoing personality with strong customer service skills Excellent communication and interpersonal abilities Reliable and comfortable working independently and as part of a team Previous experience in customer service, retail, or visitor services preferred. Basic math skills and accuracy in cash handling, credit card transactions, and reconciliation. Ability to multitask and problem-solve in a fast-paced environment. Comfortable using computers and point-of-sale systems (training provided). Reliability and flexibility to work weekends, with occasional evening and holiday shifts. Interest in education, science, or non-profit organizations is a plus. Ability to stand for extended periods, navigate stairs, and lift up to 40 lbs as needed.
Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent The Children's Museum Group may do so without undue hardship. The term "Qualified individual with a disability" is someone who, with or without reasonable accommodation, can perform the essential functions of this position as required by the Americans with Disabilities Act (ADA).

Compensation & Benefits

Part-time, hourly position. $16.50-$18/hour based on experience and qualifications. Weekend availability required; additional hours available for events and seasonal needs. Complimentary Museum Group membership which includes admission and discounts on programs and gift shop purchases.

Disclaimer

The preceding job description has been designed to indicate the general nature and essential functions and responsibilities of work performed by the employee in this job position. It may not contain a comprehensive list of all duties, responsibilities, and qualifications required for this role.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The Children's Museum Group is an Equal Opportunity Employer. TCMG does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, marital status, or any other legally protected characteristic in its hiring practices or employment decisions.

How to Apply

If you love creating memorable experiences for families and want to be part of a team that inspires curiosity and learning, we'd love to hear from you!

To apply, please submit a cover letter and resume to Mackenzie VanBrand at

mvanbrand@thechildrensmuseumct.org.

Applications will be reviewed on a rolling basis until the position is filled. Only candidates selected for an interview will be contacted.

Job Type: Part-time

Pay: $16.50 - $18.00 per hour

Benefits:

Employee discount
Work Location: In person