Job Description

The Rosenbach Museum & Library is a community that engages with and celebrates the art of the written word using our collection of rare books and manuscripts.

The Rosenbach creates programs and exhibitions inspired by a collection of nearly 400,000 rare books, manuscripts, and fine and decorative arts objects, including some of the best-known literary and historical objects in the world. The Rosenbach's programs - from Reading Courses to literary cocktail parties - serve people from around the corner and around the globe.

At the Rosenbach we foster inquiry, learning, and creative thought by engaging audiences in programs, exhibitions, and research inspired by our collections. In December 2013, the Rosenbach became affiliated with the Free Library of Philadelphia Foundation, bringing together two of the world's preeminent collections of rare books, manuscripts, Americana and art. The combined holdings of the Rosenbach and the Free Library of Philadelphia inspire unique exhibitions and programs throughout the year.

Summary/Objective

The Visitor Experience Associate (VEA) to provides an exceptional and welcoming experience for all visitors. The VEA manages daily admissions and shop transactions, assists with tours and events, and ensures the museum's public spaces are well maintained and visitor-ready.

Onsite position. As needed basis -- availability for evening and weekend shifts is required. Typically, the VSA works between 10 and 15 hours per week.

Travel required

N/A

Essential functions

Communicate the various experiences available to museum visitors including guided tour, self-guided tours, programs, and memberships

Process admissions and sales

Prepare museum for visitation at beginning of day and close at end of day

Maintain organization and appearance of lobby area, including front desk, coat room, and restroom area

Schedule volunteer guides' tours and breaks

Ensure that visitation policies are being followed in the historic spaces and galleries in a warm and courteous manner

Orient visitors to the tour spaces and assist in onboarding visitors to the Bloomberg Connects app

Give tours as needed

Answer phone and route calls to proper staff

Generate reports of daily admissions

Reconcile and "close out" registers daily

Assists with event setup and breakdown as needed.

Other tasks as assigned by supervisor, including staffing special events and professional errands

Competencies

Solid customer services skills

Excellent and polite communication skills

Cultural sensitivity; welcoming and respectful of diverse visitors and perspectives.

Required

[KJ1]

education and experience

2 years of customer service-related experience

Knowledge of MS Office (Word, Excel, Outlook) preferred

Experience with Altru a plus

Strong interpersonal and verbal communication skills

Interest in learning museum tour and interpretive material related to book arts and history

Additional eligibility considerations

N/A

Supervisory responsibilities

This role does not have supervisory responsibilities.

Physical demands

Extended durations of sitting and looking at a computer screen

Occasionally requires physical transport of up to 25lbs of supplies or equipment

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work authorization/security clearance requirements

Applicants must be authorized to work in the US. Proof of authorization will be required during the onboarding process.

EEO statements

It is the Free Library of Philadelphia Foundation's (FLPF) commitment to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, ethnicity, religion, creed, color, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, age, ancestry, military service, physical or mental or sensory disability, medical condition including medical characteristics, marital / domestic partnership status or any other classification protected by applicable local, state or federal laws. FLPF is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment and will not tolerate discrimination or harassment based on any of these characteristics. Our policy prohibits unlawful discrimination based on any protected characteristics. All employment decisions at FLPF are based on business needs, job requirements and individual qualifications. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, working conditions, compensation, promotion, benefits, scheduling, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request to the fullest extent required by law.

Job Type: Part-time

Pay: $16.48 per hour

Expected hours: 6 - 16 per week

Ability to Commute:

Philadelphia, PA 19103 (Preferred)
Work Location: In person