Job Description

At a Glance
Earn weekly pay with BDS! As a Virtual Expert, you will provide sales and training support via video conferencing. You will promptly respond to all inbound video calls and will require you to interface directly with consumers via mobile video conference. You will be responsible for working through technical issues and providing the highest level of service to consumers and retail sales associates.
Enjoy a set schedule with 1 assigned work from home day and 4 days in the office, working either Sunday through Thursday or Tuesday through Saturday every week. We value consistency, but schedules are subject to adjustment based on business needs.
Take a look at our video showcasing Apply today and embark on a new career journey!
Minimum Pay
USD $20.00/Hr.
Maximum Pay
USD $20.00/Hr.
What We Offer

• Competitive pay with monthly bonus potential
• Early wage access
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

What You'll Do

• Receive inbound consumer video calls and fulfill requests by clarifying desired information, completing transactions, and forwarding requests
• Provide video demonstrations of the client's products while on camera in a retail setting
• Maintain sales support database; answer inquiries by researching, locating, and providing the desired information
• Determine wants and needs of consumers while driving and closing the sale to increase the sales of client's products
• Actively engage consumers via video conferencing while working through technical issues
• Describe technical components using readily understandable terms to ensure you are effectively conveying the features and benefits of the products to all audiences
• Assist in content creation from basic PDF assets to more complex content such as Canva style video creation
• Other tasks as assigned by management

What You'll Bring
Experience and Education:

• High School Diploma or Equivalent
• 3+ years retail customer service and retail sales experience

Skills and Attributes:

• Ability to successfully influence consumer buying decisions
• Strong interpersonal communication and soft skills
• Excellent written, verbal, and presentation skills on camera
• Must be comfortable interfacing directly with consumers via video conferencing
• Proficient in Microsoft Office 365 suite
• Ability to demonstrate a high level of technical understanding of consumer electronics
• Proficient in MS Excel, Word, Outlook, and PowerPoint applications

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:

• Regularly stand, sit, walk, bend over, grasp, push or pull, talk and/or hear
• Regularly lift and carry objects up to 10 lbs.
• Continuous hand/eye coordination and fine manipulation

Important Information
The pay range for this position is based on a variety of factors, including but not limited to relevant experience, education, skills, internal equity, and market data. Final compensation will be determined during the interview process and may vary based on individual qualifications and business needs. All compensation will comply with applicable federal, state, and local minimum wage laws and regulations.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
BDS Connected Solutions. ("BDS") is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.
BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today's disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at for more information.

Skills Required