Job Description

Updated: Yesterday
Location: Raleigh, NC, United States
Job ID: 12488-OTHLOC-CZ7wYfwk
Description
We are looking for a talented individual to join our team as a Virtual Sales Manager in our Engagement Center.
If you are known for your exceptional leadership, we would love to hear from you! The Engagement Center Virtual Sales Manager is responsible for developing and leading Engagement Center staff through virtual sales and support initiatives. The role serves as a champion for maximum productivity and quality control for all customers and products provided.
In this exciting opportunity, you are a great fit if you cana?

• Supervise virtual team and support activities to ensure team meets client's strategies and objectives inclusive of achieving performance forecasts and meeting risk metrics
• Responsible for coaching, providing feedback and performance management to help meet key KPI's and revenue goals
• Analyze team trends or patterns to identify areas of improvement and implement a plan to effectively drive productivity and sales
• Provide guidance to virtual representatives to assist with customer service and problem-solving skills with staff and HCPs
• Work with compliance to keep abreast of the regulations, state requirements, and other factors that affect the day-to-day activities of the team
• Ensure compliant adherence to Syneos and client policies and procedures
• Review SLAs and ensure they are maintained in accordance with contractual obligations
• Responsible for managing timely expense reporting, managing meal spend and for monitoring PTO
• Works with direct supervisor to manage budget, cost, invoices, and project financial results
• Responsible for working with recruiting to fill in vacancies, identify top talent, and in managing team turnover
• Responsible for interviewing, onboarding, and ensuring timely completion of assignments per contract business rules
• Works with direct supervisor to modify IC plan design/changes and ensure accurate quarterly IC calibration
• Develop a structured, repeatable, and regular communication plan for weekly team meetings to ensure execution of organizational goals, strategies, progresses, competitive issues, and ongoing training
• Keep management informed of individual and team performance in addition to insights and solutions
• Recognize when and what information should be communicated to external stakeholders to ensure we create a positive value narrative in support of Syneos services
• Responsible for strategic account management and execution of business meetings
• Create a winning collaborative team culture that rewards accomplishments and encourages the advancement and retention of productive employees
• Leverage business relationships to generate positive feedback from business partners and convey mutual value to all internal and external stakeholders while helping to resolve complex issues as needed
• Collaborate with the AM and the Analytics and Reporting team to identify, formulate and provide directional guidance to help with the long-term growth of the program
• Collaborate with appropriate key stakeholders as opportunities arise
• Lead with a growth mindset with the ability to be strategic and solution oriented
• Identify potential leads and act as a conduit for Business Development

Along with a results-oriented mindset, self-assurance, and an engaging manner, the ideal candidate hasa?

• Bachelora??s degree minimum
• 5+ years of B2B or Pharmaceutical Sales experience (Virtual/Inside sales experience is a major plus)
• 2+ years of supervisory or management experience preferably in a virtual sales environment
• Pharmaceutical industry experience with pharmaceutical/medical call center environment
• Experience leading specialty or rare disease teams, ensuring strategic alignment, operational excellence, and compliance with regulatory standards
• Experience managing complex and demanding client relationships, demonstrating resilience and professionalism while delivering exceptional service
• Experience engaging in high-level strategic and scientifically informed discussions with clients and internal stakeholders to drive alignment and influence decision-making
• Strong leadership skills, business acumen skills, decision making skills
• Effective time management and organizational skills
• Superior communication and presentation skills
• Strong leadership and organizational skills with the ability to effectively coach and motivate a team to meet expectations and achieve goals
• Proficiency in Microsoft Office, CRM, GoToMeeting, and other sales and marketing automation tools

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesna??t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our to stay connected to additional career opportunities.
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, youa??re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patientsa?? lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
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