Job Description

Position Summary

This position is responsible for completing receptionist, administrative, and referral coordination tasks for the practice. The Front Desk Staff will strive to connect empathically with clients and practice team members.

This job allows for a very flexible schedule. It also provides an opportunity for experience in the mental health field, engaging with clients in a non-clinical capacity, and building relationships with mental health providers.

About our Practice

Pivotal Counseling, LLC is a small, growing, private pay, group mental health practice with specialization in treating people experiencing relationship, sexual health, and trauma issues. Our team culture is collaborative and supportive. Each team member is seen and treated as a valued professional, regardless of their position.

To learn more about our practice, visit our website at .

Position Schedule

This position has tasks that must be completed at the beginning (the 8 or 9 AM hours) and end (the 5 or 6 PM hours) of the business day. Additionally, intermittent work during the workday or being on-call during the work day between 9 AM to 5 PM, Monday through Friday to answer calls and return client contacts. Other duties including running practice statistics are able to be scheduled reasonably flexibly. Total paid time per week will generally be 5-7 hours with this potentially increasing.

Responsibilities

Core duties and responsibilities include the following

General

Maintain a professional appearance, virtual/phone presence, and attitude in interactions with others Demonstrate the ability to effectively multitask Follow and implement company policies and procedures as outlined in our policies and procedures Demonstrate a willingness to learn new skills and techniques and display a teachable attitude when learning a new skill Demonstrate self-motivated attitude and ability to perform responsibilities of a primarily virtual position
Public Interaction

Manage inquiries for counseling (answer phone and email, schedule consultation appointments with appropriate therapist, answer practice-related questions) Follow up with previous inquiries by phone, email, and text Develop a rapport with potential clients in order to facilitate the scheduling process Promote the practice through providing excellent customer service to all inquiries, referral sources, and collateral professionals
Team Interaction

Coordinate with clinicians on filling their schedules Assist on improving the consultation process Provide feedback to clinicians and clinical director on best practices for improving scheduling process Communicate with therapists/team about pertinent administrative issues and changes Maintain daily open and proactive communication with other members of the team and practice owners.
Administrative

Track incoming referrals and new clients through the onboarding process Compile monthly contact, inquiry, and onboarding statistics for review with practice owners Complete other administrative tasks and related work as assigned Track hours accurately through our payroll system

Qualifications

The following describes the preferred skills, knowledge, and abilities needed to successfully perform the duties of the position. Qualifications that are preferred (not required) will be noted as (preferred).

Skills Based

Organized and detail oriented Ability to work as part of a team Ability to work independently on assigned tasks with reliability and adaptability Possess excellent interpersonal skills; able to get along well with a diverse group of people; clients and co-workers. Speak, write, read and understand the English language fluently in a professional context. Possess strong communication skills with excellent written professional communication skills. An adherence to HIPAA laws and confidentiality standards pertaining to patient information. Professional discretion and decision making abilities to be applied in the screening and referral of potential clients Must be able to operate basic office equipment such as computers, telephones, web services, etc. Familiarity with Google Workspace (preferred)*
Familiarity with EHR systems, ideally SimplePractice (preferred)*
Base familiarity with out of network insurance (preferred)*

Physical

Able to lift 10 lbs. Able to hear and speak in a manner to communicate effectively, empathetically, and reassuringly by phone Able to effectively interact with a computer while simultaneously being on the phone The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

Education & Experience

High School Diploma Current Bachelors or Graduate student in psychology, social work, or other mental health adjacent field (preferred)*
Previous administrative, front desk, or receptionist work (preferred)*
Familiarity and/or experience with mental health and counseling profession (preferred)*
Previous peer support, crisis support, hotline work (preferred)*
Previous work engaging effectively with people in highly stressed states (preferred)*

Compensation

Pay for time worked is $20 per hour, paid monthly.

This position is a part time, hourly position that is paid for time worked. During the workday, on-call time is generally unrestricted (unpaid) during most business hours with dedicated, clocked-in time at the beginning and end of the day.

Application Process

To apply, please send both a current resume and a letter of interest in PDF format to . Inquiries received that do not include both documents and/or where documents are not in PDF format will not be considered.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 5 - 7 per week

Benefits:

Flexible schedule
Work Location: Hybrid remote in Greeley, CO 80634