Job Description

Responsible for greeting all guests that enter the VIP Services Lounge while providing an exceptional level of guest service. Performs duties including club benefits, property reservations, and providing informational services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for communicating with VIP players through telemarketing, in-person, and gaming floor contact Utilizes email correspondence, mobile outreach, and mailings to educate guests about available services, promotional opportunities, and special events Responsible for driving revenue growth through targeted tele-sales campaigns, leveraging persuasive communication skills to drive repeat business Creates and maintains various program reports as needed or requested by Leadership Responsible for the input of data from group tracking reports for various events, promotions, or direct mail analysis Responsible for entering end-of-day comp entries for Executive Casino Hosts Assist casino hosts with player development efforts and events Assists with Marketing events and promotions, Executive Casino Hosts, and Player Development, as needed Maintains a constant awareness of all casino services, promotions, events, property amenities & hours of operations Identify un-hosted VIP guests on the casino floor and cultivate relationships. Ensures accuracy of gaming patron data when accessing and updating account information Maintain a clean, well-stocked, and safe working environment Supports dinner operations by monitoring and maintaining inventory, coordinating setup, serving of food, teardown, and cleaning duties Adheres to regulatory, departmental, and company policies in an ethical and professional manner and encourages others to do the same Provides personalized and prioritized resolution of service breakdowns for VIP guests Other duties as assigned by department leadership

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required


High school diploma or GED. An additional 1+ years of hospitality experience may be substituted for the education requirement. Must be 18 years of age. Must be able to work both independently and as part of a team. Excellent organization and communications skills both written and verbal Must meet professional appearance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook. Must have the ability to maintain an upbeat, positive attitude and enthusiasm. Ability to problem solve in stressful situations. Ability to work independently or as part of a team. Effective interpersonal and communication skills to engage with all levels of internal and external guests, team members, and management. Must be detail-oriented with excellent organizational skills and have the ability to multi-task. A record of satisfactory performance and reliability in all prior and current employment. Must be able to work a flexible schedule which may include various shifts, weekends, and holidays.
Preferred


Prior call center experience Previous casino experience Familiarity and prior experience with casino management systems Computer skills with Microsoft Office Products

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Physically mobile with reasonable accommodations Must be able to bend, stoop, reach, kneel, twist and grip items when necessary Must be able to respond calmly and make rational decisions when handling guest demands in a fast paced environment Respond to visual and aural cues Have the ability to read, write, speak and understand English, bi-lingual a plus Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, personal computer, fax machine, and photo copier Able to tolerate areas containing secondary smoke Operate in mentally stressful situations Must be able to meet the level two or light work requirements based on the Department of Labor Dictionary of Titles: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.