Job Description

St. Vincent de Paul Georgia (SVdP) envisions a more just and compassionate Georgia, where every neighbor lives with dignity and opportunity. Our mission is to serve our neighbors with love and respect: delivering help, hope and pathways to self-sufficiency. With a core focus on preventing homelessness, fighting hunger, and improving health, we are the oldest and largest state-wide social service nonprofit. Our programs include rental and utility assistance, food recovery and distribution, and prescription fulfillment through an onsite pharmacy. Our essential elements are Faith, Friendship and Service, and we strive to practice the Vincentian Virtues of Simplicity, Selflessness, Gentleness, Humility and Zeal. Services are provided through the headquarters' (Council) facility in Chamblee, GA, 75 Conferences (parish-based chapters) throughout the state, and 9 Thrift Stores. To learn more about SVdP Georgia and our programs, visit our website at www.svdpgeorgia.org


Feed. Clothe. House. Heal.

POSITION SUMMARY

The Vincentian Services Coordinator plays a vital role in supporting our 3,000 trained volunteers as they serve our neighbors in need. Are you a natural organizer with a spirit of service and a sharp eye for detail? Our mission-driven "Vincentian Services" team is the central hub for digital communications, volunteer training, event support, member records and assistance. This dynamic role blends account coordination with digital operations--ideal for someone who thrives on multitasking, making smart decisions on the fly, and ensuring no detail goes unnoticed.
You'll interact daily with our valued volunteers (called Vincentians), help service digital resources for the work they do, and ensure the seamless execution of online and in-person experiences. If you love keeping things moving, solving problems, and making people feel supported and seen--this is the role for you.

Job Responsibilities:

Serve as the first point of contact for member inquiries, providing timely, accurate, and friendly support.
Identify resources and digital tools that can help solve complex problems - inside or outside the organization Identify and escalate potential issues or member concerns to the appropriate team members. Coordinate between departments to ensure deadlines and deliverables are met. Develop, route, and track requests for a variety of Member needs, including marketing materials and governance documents. Maintain organized records of member interactions, registration data, and communications. Maintain and update webpages and webforms (Gravity Forms in WordPress), ensuring functionality and ease of use. Maintain and update custom Google Map layers, ensuring functionality and ease of use. Monitor and triage shared email inboxes, ensuring timely follow-up on member requests. Manage and track registrations for online and in-person organizational trainings, meetings, and events. Assist with preparing reports on engagement metrics and event participation. Provide administrative support for the Vincentian Services department, including printing, shipping, or distribution logistics.

Qualifications

2-3 years of experience in a project coordination, account services/management, or traffic management role; preferably in an agency, nonprofit, or membership-based organization. Strong written and verbal communication skills with a customer-first mindset. Excellent judgment, time management, and decision-making skills. Ability to manage multiple projects simultaneously and work effectively under tight deadlines. High attention to detail and commitment to accuracy. Proactive problem-solver with a flexible, can-do attitude. Tech-savvy and comfortable learning new tools (experience with CRMs or email platforms is a plus). Familiarity with WordPress and Gravity Forms strongly preferred. Bachelor's degree in marketing, communications, nonprofit management, or a related field preferred, but not required. Ability to support the mission of a Catholic based, non-profit organization

Compensation

Competitive salary commensurate with experience and background plus benefits, including health insurance and 401K retirement plan, 401K match, STD, LTD, Life Insurance, FSA.
This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents may perform other related duties as may be required.