Job Description

VICTIM ADVOCATE NAVIGATOR
RETURN UTAH PROGRAM
Are you driven by a deep sense of compassion, equipped with a trauma-informed approach, and excel at providing exceptional support?
The Utah Office for Victims of Crime (UOVC) is seeking a truly exceptional individual to serve as the initial, critical touchpoint for our victims and clients. Whether it be through phone calls or in person, you will be the one who sets the tone, demonstrates our commitment, and ensures that every victim and client feels heard, respected, and safe from the very first interaction.
The Victim Advocate Navigator helps navigate victims and their families to the right UOVC personnel and resources to best serve them.
This is a temporary position, approximately 16-20 weeks, at the Utah Office for Victims of Crime (UOVC).
This candidate chosen for this position will be part of The Return Utah program, which is a formal career reentry program, designated for Utahns reentering the workforce after a career break. The program is tied to this job that you are applying for, meaning that along with a new role and traditional on-the-job training, candidates hired will receive 16 weeks of transitional support (which includes an office technology review, coaching, career development opportunities, mentorship, networking opportunities and job market readiness training).
Principal Duties
Answer, screen, and direct incoming phone calls to the appropriate staff member.
Greet and assist walk-in visitors in a compassionate, trauma-informed manner.
Support management and staff as needed.
Request police reports and gather information to help clients qualify for benefits.
Inform victims of status of UOVC applications, decisions made on claims, and determinations regarding reconsiderations and appeals.
Provide clients with information about rights, options, benefits, and services.
Interpret and explain agency policy and procedures, statute, federal or state laws and regulations, etc.
Assist victims with crisis needs and provide emotional support, as well as assess victims' safety.
Provide referrals to community resources such as shelter, legal, and financial assistance.
The Ideal Candidate
Fluency in speaking and writing Spanish is preferred.
Eligible for The Return Utah program - Must have prior professional/life experience and/or qualifying skills suitable for the job's functional area of interest AND currently fit under one of the following categories:
A career break of one year or more at the time of application OR,
Confirm military affiliation (as a service member, veteran, spouse or partner) OR
Be underemployed at the time of application
Experience as a victim advocate in police departments, courts, or other victim service agencies.
Bachelor's degree in Social Work, Criminal Justice, Psychology, or related fields preferred but not required.
Enhanced ability to multi-task, even in stressful situations.
Ability to maintain confidentiality and work independently.
Advanced skills in Microsoft Office and Google G-Suite.
Completion of a 40-hour advocacy training program (preferred).
Trauma-Informed Care Training (preferred).
*This position is not eligible for remote work*
While the Return Utah program will provide access to resources that will enable you to explore further employment opportunities, your participation does not guarantee employment with the state of Utah upon conclusion of the program.
Why You Should Join Our Team
The Utah Office for Victims of Crime supports the pursuit of professional growth and development through a culture that encourages great employees, great attitudes and teamwork. UOVC is a unique, small office staffed with an excellent team of diverse experiences and expertise. Working in this office will give you a direct, hands-on experience that will grow your professional skills and capabilities. We also have great benefits! Check them out !
The Agency The Utah Office for Victims of Crime (UOVC) provides financial compensation for victims of crime, administers and monitors victim assistance grants, networks victim services across the state, provides enhanced training, and provides staff support to the Utah Council on Victims of Crime. To read more about our office, please visit our website .
Benefits:
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: . To access a Total Compensation Calculator in Excel format click .
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Skills Required