Job Description

Position:

Veterinary Specialty Department - Internal Medicine Doctor Assistant

Location:

MASH 6565 Santa Monica Blvd, Los Angeles, CA, 90038

Reports To:

Department Manager

FLSA:

Non-Exempt

Rate Type:

Hourly

Type of Position:

Full-Time

Required Certification:

None

Job Overview:

The Doctor Assistant collaborates with the Specialty Department Veterinarians and the Department Staff by handling administrative tasks, maintaining communication with clients, and coordinating with various departments to ensure smooth patient flow.

Key Duties and Responsibilities

(The following duties and responsibilities serve as examples of the kinds of work that may be performed. The omission of specific duties does not exclude them from the role. These duties and responsibilities may be modified by the employer as the needs of the organization and job requirements evolve.)

Gather patient history by engaging with clients and documenting it into the patient record Attach necessary records, images, diagnostic results, and other relevant documents to the patient file Dispense medications as directed by the veterinarian Track and assist in completing diagnostic processes Review discharges and treatment plans with clients Coordinate patient treatments, with other departments Follow up with clients as needed Ensure that client consent forms, estimates, deposits and anything else are signed and collected when required Assist in delivering high-quality, compassionate care for both clients and patients Approve invoices and review discharge information with clients Guide clients through the euthanasia process, including assisting with paperwork and aftercare procedures

Skills and Competencies

Understanding of veterinary practices and safety protocols Proficient in using veterinary computer systems for data entry, including charges and patient information Familiarity with general cleaning and sanitation practices, including isolation protocols for contagious diseases Strong ability to work collaboratively in a fast-paced, critical care setting Excellent communication and customer service skills Capacity to thrive in high-pressure situations, managing urgency with accuracy, organization, and adaptability Flexibility to work varied hours, including shifts on holidays or on-call duties Knowledge of animal behavior and safe restraint techniques Self-driven, ability to multi-task, and motivated Ability to handle multiple tasks in a fast-moving environment, maintaining focus on details Reliable, energetic, and able to balance several tasks at once while remaining calm and positive

Qualifications:

Must have strong listening, communication, and problem-solving abilities Basic computer skills, including proficiency with Google Workspace and standard office applications Previous experience in specialty or emergency medical care (preferred but not required)

General Employee Responsibilities:

Clear and effective written and verbal communication with colleagues and clients Ability to take critiques with a growth mindset Ability to collaborate well with others in a team setting Skilled at multitasking and prioritizing tasks Ability to adapt to a dynamic work environment Attention to detail, with a willingness to ask questions when necessary Self-motivated and diligent work ethic Willingness to stay updated on the latest medical practices Receptive to feedback and accountable for actions Dependable, professional, and responsible Supportive and respectful toward team members of all levels of experience and knowledge Maintain a positive and professional attitude under stressful circumstances Strong time management and organizational skills

Physical Requirements:

Must be able to: Stand for up to 60% of a 10-hour shift Walk up to 50% of a 10-hour shift Sit for approximately 70% of a 10-hour shift Frequently bend, squat, kneel, and reach above shoulder height Occasionally climb and twist Perform repetitive hand movements for tasks such as grasping and fine manipulation Utilize all sensory skills (speech, vision, smell, touch, hearing), corrected to near-normal levels

Work Environment:

Over 90% of time is spent indoors Exposure to temperature and humidity changes indoors Frequent exposure to cleaning chemicals
Job Type: Full-time

Sunday-Wednesday OR Wednesday-Saturday

10 hour shifts/4 days a week

Pay: $23.00 - $28.00 per hour (depending on skill level)

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Parental leave Referral program Vision insurance
Work Location: In person