Job Description

Job Title: Receptionist/Front Desk Admin/Office Manager
Reports To: Business Manager

FLSA Status: Non-exempt (hourly)

Location: Webster, NY

Hours: Position is full time, generally 30-40 hours/week, 1 evening per week.

Essential Functions:

Comfortable working around and with all types of animals including, but not limited to, dogs and cats. Work in collaboration with other staff to ensure that TVA supports the delivery of high quality care. Communicate with clients and with staff clearly and accurately. Manage/schedule part-time receptionist.
Primary Areas of Responsibility:

Answer phones and take messages. Refer prospective client calls to Executive Assistant as needed. Assist with other follow up calls as requested. Schedule and confirm appointments. Check schedule for conflicts, maximize schedule efficiency. Maintain patient digital records Inspect for missing information, vaccination status, liability waiver. Verify information entered into various computer records. Add additional information received at any time, by fax, etc Record any and all communications. Check clients in and out Make sure any notes / reports, etc. prepared for client leave with them. Encourage clients to confirm / schedule future appointments. Generate invoices, receive deposits, enter payments in Quick Books, call about past due balances. Settle credit card transactions, or prepare deposits as needed. Client information / education about Thera-Vet Acres Understand policies and procedures to act as information resource for staff / clients. Responsible for reception atmosphere. Music as appropriate. Assist with some Office Manager Duties. Growth in this area encouraged to fast track pay increases. Other duties as assigned.
Qualifications:

Maintain a valid NYS driver's license Strong written and verbal communication. Proficiency in Microsoft Office and Quickbooks. Ability to learn other platforms. Experience with Veterinary terminology Ability to work with little to no supervision Ability to follow, understand and apply operational and technical instruction. Must be dependable and punctual. Ability to work in a fast-paced environment with multiple priorities. Interpersonal skills Excellent customer service skills Ability to lift 50 pounds.
Hazards:

Exposure to animals. Exposure to cleaning chemicals. Exposure to pharmaceuticals/hazardous waste. Exposure to animal bodily fluids. Exposure to sudden/frequent loud noises.
Benefits include:

Access to pet related discounts. Pet cash benefit based on work anniversary. Aflac supplemental insurances available IRA w/ company match Paid long term disability and life insurance. Healthcare coming in 2026.
Thera-Vet Acres is an Equal Opportunity Employer

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

401(k) matching Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Retirement plan
Shift availability:

Day Shift (Required)
Ability to Commute:

Webster, NY 14580 (Required)
Work Location: In person