Job Description

TITLE: Customer Service Representative/Receptionists

Title: Customer Service Representative/Receptionists

Reports to: Receptionists Supervisor/ Practice Manager

Approved by: Practice Manager

Summary:

The receptionist is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files and escorts clients and patients to exam rooms, receives and relays client correspondence, updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.

Position Requirements:

High school diploma or equivalent.

Customer Service background desirable.

Experience with basic office functions; comfortable with Word, typing, email, adapting to different software. Ability to recognize that teamwork is essential for a quality practice; ability to work as a team.

Physical Effort: Work requires lifting and carrying records and equipment weighing up to 40 lbs; requires sitting and standing for extended periods of time.

Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

Essential Duties and Responsibilities:

Veterinary Knowledge / Client Education

Can answer client's inquiries about basic animal care questions and routine procedures. Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
Admitting / Discharging Patients/ Cash Handling

Can admit patients and handle medical records entries accurately. Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates. Can handle client/patient transfers with ease. Can prepare client invoices for services performed. Can accurately handle payment transactions. Can accurately and empathetically communicate estimates/treatment plans to clients.
Schedule Management

Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen.
Computer Knowledge / Telephone Skills

Receives and relays telephone, fax, and email messages accurately and promptly. Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system. Can Enter and update client and patient information into practice computer software. Has good computer skills and shows accuracy in inputting details.
Personal Conduct/Attitude/Teamwork

Can maintain positive, cooperative relationships with other employees.
Can display tact and respect with team members even when busy or hectic.Feel and express a genuine liking for animals and their owners and for working in an animal care field.

Client Communication

Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks. Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time. Can outline costs and fees in a positive light while supporting hospital payment policies.
Other

Performs other duties as assigned. ( See Veterinary Technician Assistant)

TITLE: Veterinary Technician Assistant

Title: Veterinary Technician Assistant

Reports to: Receptionists Supervisor/ Practice Manager

Approved by: Practice Manager

Summary:

The veterinary technician assistant is the doctor's primary support. They assist in restraining pets and test set up for the examination procedure. They aid the doctor in achieving greater efficiency by relieving them of some of the routine work. They have a very significant role in freeing up the technicians to assist the veterinarian with medical procedures.

Position Requirements:

High school diploma or equivalent.

Previous on the job training desirable.

Physical Effort: Work requires lifting and carrying records and equipment weighing up to 40 lbs; requires sitting and standing for extended periods of time.

Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

Essential Duties and Responsibilities:

Can provide compassionate care to patients and clients. Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks. Can legibly keep accurate medical records in accordance hospital policy. Can prepare and maintain the exam rooms and treatment areas. Can perform physical assessments; record observations legibly in files or computer. Can effectively restrain pets even when large or difficult. Knows all common vaccines and vaccination protocols and can explain to clients. Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty. Maintains positive, cooperative relationships with other employees. Can prepare estimates for procedures and discuss financial commitments with clients supporting hospital financial policies. Can explain necessary follow-up and homecare instructions. Can admit patients following hospital policy and doctors written orders. Can discharge patients based on the veterinarian's orders, ensuring that patients are well groomed and in a medically appropriate state. Performs other duties as assigned including assisting in other areas.
Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
Work Location: In person