Job Description

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BluePearl Pet Hospital is hiring an extraordinary Veterinary Receptionist at our Waltham, MA location. Pay: $20.50 - $31.50 / hour This pay band is a starting point and is dependent on experience and advancement through CareerTrax leveling system.
** Candidates with VTS credentialing are eligible for compensation commensurate with experience** We also offer competitive shift differential pay for eligible hours worked for nights and weekends.

• Shift differentials are based on a 4-hour minimum.

For example:

• Mon \xe2\x80\x93 Fri: 6pm to 8am = $4.00 Shift Differential
• Sat & Sun: 6pm to 8am = $5.50 Shift Differential
• Sat & Sun: 8am to 6pm = $4.00 Shift Differential

At BluePearl Pet Hospital, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Client Services Coordinator:

• 
  You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.

• You will assess immediately upon arrival each client\xe2\x80\x99s rare need, as well as the pet\xe2\x80\x99s general condition.
• You will determine whether an emergency arrival is a \xe2\x80\x9cstat\xe2\x80\x9d versus \xe2\x80\x9cstandard\xe2\x80\x9d emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.

• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• Lyra; Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra- an online mental health support platform

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Our Continuing Education Plan includes $500/year reimbursement for CVT and $750/year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year. Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.

• Company-paid Short-Term and Long-Term Disability
• Parental Leave Benefits
• Health, dental, vision, and life insurance options
• Paid Time Off and Floating Holiday Plans
• Health Savings Account
• Flexible Savings Account
• 401(k) Retirement Plan
• Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit.
• Referral Bonus Program
• State licensure reimbursements
• VTNE reimbursements
• Additional VTS benefits \xe2\x80\x93 pursuing & established VTS technicians.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.