Job Description

At VCA Midwest, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.



We're looking for a personable yet highly professional "service extraordinaire" to join our day

Client Service Representative Team

.

Who We Are:

VCA Midwest Veterinary Referral & Emergency Center has been a leader in small animal specialty medicine in Nebraska, Northern Kansas, South Dakota, and Western Iowa for the last decade! Our hospital has nationally, and internationally, recognized board-certified specialists in disciplines including Internal Medicine, Critical Care, and Surgery.


We are seeking a

dedicated and friendly Client Service Representative (CSR)

to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

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Key Responsibilities:

Provide

exceptional customer service

in person, over the phone, and via email. Schedule appointments, manage patient check-ins/check-outs, and process payments. Educate clients on hospital services, wellness plans, and pet care. Maintain accurate patient records and handle administrative tasks efficiently. Assist in handling client concerns with professionalism and empathy. Work collaboratively with veterinary teams to ensure smooth hospital operations.
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Qualifications & Skills:

Previous experience in a

customer service

or

veterinary setting

preferred. Strong communication and interpersonal skills. Ability to multitask in a

fast-paced

environment. Proficiency with computer systems and scheduling software. Passion for animals and a commitment to client education.

Schedule:

Full time opportunities, Day shift, 36 - 40 hours.

Benefits:

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!


At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

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Join Our Team!

If you have a passion for

customer service and animal care

, we would love to hear from you! Apply today to become a part of the

VCA team

and help us provide outstanding veterinary care to our community

Location:

9706 Mockingbird Drive, Omaha, NE, 68127

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!



The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)



We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com