Job Description

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Why You'll Love this Veterinary Front Office Receptionist Job!

Are you passionate about animals and helping others? Are you organized and friendly? If so, our Veterinary Front Office Receptionist / Customer Service Representative role may be perfect for you!


At Tri-State Veterinary Hospital, an EverVet Partner, you'll join a dedicated community committed to making a real difference for pets and their owners. Our ideal Front Office Receptionist / Customer Service Representative is compassionate, warm, and efficient, capable of handling emotional situations and respecting confidentiality.


If this opportunity aligns with your skills and values, apply for our Veterinary Front Office Receptionist / Customer Service Representative position today!

Pay Range

: Insert Pay Range / hour

Benefits:

Paid Time Off Medical, Dental, Vision with a Health Savings Account
Employee Assistant Program available 24 hours a day, 7 days a week
Supplemental Life Insurance & AD&D Insurance
401K Plan with Generous Employer Match Maternity Leave
Bereavement Leave Life, Short Term, & Disability Insurance
Discount Programs Discounted Veterinary Care On-Demand Pay Options Referral Bonus

Career Enhancement Benefits:

The opportunity for full tuition payment to attend Penn Foster's veterinary technician program
Access to Zoetis Clinical & Professional Program and Events Access to a multitude of VMG resources Indicates eligibility for Full-Time positions only*

Responsibilities

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Manage and oversee waiting room- greet entrants, interact with waiting clients, manage client complaints Prepare invoices and estimates Take payments and print receipts Take digital photos of patients and send them along for use in FB Maintain the printers, paper stock and toner cartridges Manage and monitor Demandforce activities (appointment requests) Manage InTouch Mobile text reminders Monitor Facebook activities Take phone messages and monitor the prescription/food order extension Enter new clients/patients into the database and add scanned documents to patient histories Explain CareCredit and guide clients through the process Understand account payable and monthly statements Manage end-of-day accounting Call in written prescriptions to a pharmacy Complete all relevant medical records entries for patients for which you're responsible Assist in stocking exam rooms/treatment/surgery/radiology rooms as necessary Help monitor inventory, rotation and expiration dates and report needs as requested Assist in ordering of food/supplies/medications as requested Assist in maintenance of areas both inside and outside of hospital (floors, walks, parking, runs, etc.)

Skills & Qualifications

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High School Diploma, GED, or suitable equivalent At least one year experience preferred Strong customer service skills Ability to communicate effectively Ability to lift up to 50 pounds Basic math and writing skills Basic understanding of the work we do/love animals Be able to use and understand basic medical terms Understanding of vaccinations, basic laboratory tests, common diseases and pet behavior * Knowledge of computer software (Infinity and Office programs)