Job Description

Are you reliable, detail oriented, and calm under pressure? If yes, then you may be a good candidate for this position! Our busy, small animal practice in western Shawnee is in need of an incredible Client Service Representative/ Receptionist. We call them Front Desk Warriors, because that is truly what they are! This position requires being able to handle a fast-paced working environment with extreme efficiency and courtesy to our clientele. Candidates must be reliable for shifts, have an excellent attention for detail, strong customer service background, and have a passion for pets and assisting their people. Veterinary clinic experience is preferred, but not required. This position will offer 15-25 hours per week. Our shifts are 7:45am-1:00pm and 1:00pm-6:00pm, or full day 7:45am-6:00pm. Flexibility to work any shift is a plus. All candidates must have the availability to work two Saturdays per month from (7:45am-1:00pm).

Job duties include, but are not limited to:

Answering phones, questions, taking messages, and relaying medical information between doctor and client

Scheduling and rescheduling appointments

Checking patients in/out

Taking payments with cash, check, credit card, or Care Credit

Pulling and preparing charts/forms for all appointments

Filing charts alphabetically

Updating new client/patient charts

Assisting clients with our online pharmacy orders

Checking and answering client emails

Faxing and/or emailing patient history

Specific Skills:

Strong customer service background Exceptional interpersonal, verbal, and written communication skills Compassion and empathy for animals and humans Attention to detail Ability to multi-task and self-start Professionalism and good judgment Phone and financial transaction skills Ability to accurately relay information between clients and doctor/staff Ability to move around frequently and lift pets up to 40 pounds when necessary
Education / Experience:

High School Diploma At least 1 year experience in front desk/ reception customer service Experience working in a veterinary practice beneficial Familiarity with computers, Internet, and Microsoft Office Experience with Avimark veterinary program is ideal
Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

Employee discount
Application Question(s):

Why are you interested in working this position vs. taking a position not relate to veterinary medicine? This is a part time position (approx 15-25 hours weekly.) Which days and shifts listed in our ad are you available to work? Please be specific.
Experience:

Front desk: 1 year (Required)
Ability to Commute:

Shawnee, KS 66226 (Required)
Work Location: In person