Job Description

Supervisor -- ER & Nursing Departments

Metropolitan Veterinary Hospital - Cleveland

Basic Function:

The Supervisor oversees both the Emergency and Nursing Care departments at Metropolitan Veterinary Hospital, ensuring seamless operations, consistent patient care, and effective team performance across all shifts. This role provides direct leadership to Shift Leads, technicians, assistants, and students, fostering a culture of accountability, professionalism, and continuous growth.

The Supervisor collaborates closely with the opposite-shift Supervisor, Director of Operations, and hospital leadership to ensure consistent processes, communication, and patient care standards throughout the hospital.

Key Responsibilities:

Department Operations and Patient Care Oversight

Oversee daily operations across the Emergency and Nursing Care departments, ensuring workflow efficiency, patient safety, and adherence to clinical standards. Monitor caseloads, staff assignments, and patient flow to maintain optimal care levels. Step in to provide hands-on clinical support as needed.

Leadership and Staff Development

Provide direct supervision, coaching, and mentorship to Shift Leads, technicians, assistants, and students. Foster a positive, professional environment focused on teamwork, growth, and high-quality patient care. Conduct regular check-ins to support skill development and evaluate performance.

Team Communication and Collaboration

Conduct regular team meetings or huddles to share updates, assign responsibilities, and gather feedback. Maintain open and transparent communication between all departments and shifts. Work closely with the opposite-shift Supervisor to ensure continuity of care and consistent implementation of hospital standards.

Scheduling and Staffing Management

Develop and maintain department schedules in coordination with the opposite-shift Supervisor. Manage coverage adjustments for call-offs, caseload surges, or absences. Ensure appropriate staffing for all operational needs.

Recruitment, Training, and Performance Management

Partner with HR and the Training Coordinator to recruit, onboard, and train new staff. Participate in performance reviews and corrective action processes. Collaborate in updating and enforcing hospital policies, SOPs, and quality standards.

Administrative and Compliance Duties

Monitor adherence to hospital policies, safety standards, and pharmacy compliance. Contribute to SOP development and ensure staff understanding and application. Support initiatives to improve efficiency, client communication, and hospital performance.

Cross-Department Coordination

Work closely with all departments and groups to maintain clear communication and workflow efficiency between clinical and non-clinical teams. Facilitate smooth transitions between day and night operations.

Resource and Supply Management

Ensure the availability of necessary supplies, medications, and equipment by communicating with the inventory team. Identify operational needs and contribute to process improvements.

Culture, Values, and Inclusion

Model professionalism and uphold hospital values. Promote an inclusive, respectful workplace culture that values teamwork, accountability, and compassion. Ensure all team members feel supported and respected.

Conflict Resolution and Staff Support

Address interpersonal concerns promptly and constructively. Support staff well-being, mediate conflicts fairly, and maintain a positive and productive work environment.

Estimated Administrative Time: ~30%

Minimum Education:

High School Diploma or equivalent

Preferred Education:

Associate's degree or higher in Veterinary Technology or related field

Minimum Years of Experience:

Minimum of 5 years in veterinary medicine, including emergency or critical care

Minimum of 1-2 years in a leadership or supervisory role preferred

Licensure / Certification:

Registered Veterinary Technician preferred

Minimum Knowledge, Skills, and Abilities:

Demonstrated leadership and mentorship abilities

Excellent communication and interpersonal skills

Ability to multitask effectively and remain organized under pressure

Strong problem-solving and decision-making skills

Computer literacy and familiarity with hospital information systems

Reliable, professional, and self-motivated

Commitment to fostering a positive, inclusive, and supportive workplace culture

Schedule and Expectations:

This full-time position requires flexibility to meet departmental needs, including weekends and holidays as applicable. Both positions report directly to the Director of Operations and collaborate closely with one another to ensure 24-hour operational consistency.

Job Type: Full-time

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Retirement plan Uniform allowance Vision insurance
Work Location: In person