Job Description

About Us:

We are a compassionate, fast-paced veterinary practice committed to excellent care for our patients and exceptional service for their people. As the first point of contact for our clients, our Customer Service Representatives (CSRs) are key to creating a positive and welcoming experience.

Position Overview:

We're looking for a dependable, friendly, and detail-oriented team member to join us at the front desk. You'll be responsible for creating a seamless experience for our clients--from scheduling appointments to supporting pet owners through sometimes stressful moments. This is a full-time position working four 10-hour weekday shifts--no nights, no weekends!

Key Responsibilities:

Greet clients warmly and professionally, in person and on the phone Identify and prioritize emergencies vs. routine visits Schedule appointments and manage the daily calendar Enter and maintain accurate client, patient, and billing information Generate invoices, explain charges, and process payments Support the medical team with clear, compassionate communication Maintain a clean, organized front desk and lobby area

What We're Looking For:

A love for animals and empathy for their people Strong organizational and multitasking skills Excellent verbal and written communication Ability to stay calm under pressure Computer literacy and basic math skills Prior front-desk or veterinary experience is a plus

Requirements:

High school diploma or equivalent Fluent in English Reliable and punctual Positive, team-oriented attitude
Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

401(k) matching Employee discount Paid time off
Work Location: In person