Job Description

Job Title:

Experienced Customer Service Representative

Location:

Shelton, Connecticut

About Us:

Located in the scenic hills of Fairfield County, Countryside Veterinary Hospitalis a full

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service small animal hospital proudly serving the pets and families of Shelton and surrounding communities. We provide compassionate, high-quality veterinary care in a warm, welcoming environment where both clients and their pets feel like family. Our practice combines the charm of a small-town clinic with the professional standards and technology of modern veterinary medicine -- all nestled in the heart of picturesque New England.

Position Summary:

We are seeking an experienced veterinary receptionist to join our dedicated and friendly team. The ideal candidate will have a genuine love for animals, excellent communication skills, and the ability to deliver outstanding service in a fast-paced, team-oriented setting.

Responsibilities:

Greet clients and pets warmly, ensuring a positive experience from check-in to check-out Manage phone calls, appointment scheduling, and client communications Maintain accurate and organized patient records and client files Process payments and assist with billing inquiries Coordinate with veterinarians and technicians to ensure a smooth daily workflow Provide compassionate support to clients during both routine visits and emotional situations

Qualifications:

Minimum 1-2 years of experience as a veterinary receptionist or in a medical office environment Excellent customer service and interpersonal communication skills Familiarity with Cornerstone veterinary software system is a plus but not required Strong multitasking and organizational abilities Compassionate, professional, and detail-oriented approach to client care

Why Join Us:

Supportive, close-knit team committed to animal health and client satisfaction Competitive pay commensurate with experience Paid time off, employee discounts, health insurance benefits, retirement account and uniform allowance offered. * Work-life balance in beautiful Shelton, CT -- where small-town charm meets convenient access to New Haven, Bridgeport, and the scenic trails and parks of southern Connecticut