Job Description

Join EveryPet in our mission to end pet homelessness and save lives. We are seeking a compassionate, organized, and mission-driven Shift Lead to support operations at full service Cassat Regional Veterinary Hospital.

In this vital role, you'll lead and support our Customer Service Representative (CSR) team, ensuring efficient front desk operations, a welcoming environment for clients, and alignment with EveryPet's lifesaving values. You'll oversee scheduling, training, and daily workflows while helping to maintain a high standard of customer care. Additional responsibilities include managing payment systems, resolving client concerns, maintaining inventory, and supporting financial reporting.

Key Responsibilities:

Supervise and support CSR team to ensure smooth daily operations Manage front desk flow, appointment scheduling, and client communications Provide training and coaching to ensure high-quality client service Resolve client concerns with professionalism and compassion Oversee financial transactions, including third-party payment plans Support reporting, inventory tracking, and schedule creation
Qualifications:

2+ years of experience in customer service, preferably in a veterinary or medical setting Prior leadership or team lead experience strongly preferred Excellent interpersonal, communication, and conflict-resolution skills Ability to multitask in a fast-paced, high-volume environment Strong organizational skills with attention to detail Commitment to animal welfare and alignment with EveryPet's mission Dependable, punctual, and capable of managing responsibilities with minimal supervision
Job Type: Full-time

Pay: $18.00 - $19.50 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance
Work Location: In person