Job Description

Join Our Team at Big Island Pet Care Center as a Client Service Representative

Big Island Pet Care Center has proudly served the Puna community for over 25 years. Located conveniently in Hawaiian Paradise Park, we work alongside pet owners to educate and provide the best possible care for their ohana. We take pride in offering an environment where clients and patients are greeted by a courteous CSR, clean exam rooms, friendly doctors, and caring technicians.

About the Role:

We are currently seeking a passionate CSR to join our dedicated team. As the first point of contact for clients visiting or calling our clinic, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for both clients and their pets.

Key Responsibilities:

Greet and welcome clients and their pets warmly Answer phone calls, schedule appointments, and manage the appointment calendar Obtain and update accurate patient information and records Assist clients with inquiries and provide information about our veterinary services Collect payments and maintain financial records Coordinate with veterinary staff to ensure smooth workflow and efficient patient care Perform general administrative tasks such as filing, data entry, and maintaining office supplies

Requirements:

At least 1 year of veterinary experience preferred; willing to train the right person Strong communication and interpersonal skills for outstanding customer service Ability to multitask and prioritize tasks in a fast-paced environment Basic proficiency in Microsoft Office and computer systems Previous experience as a receptionist preferred; willingness to learn is essential Passion for animals and a genuine desire to contribute to their well-being High school diploma or equivalent

Why Join Us?

Be part of a team that has been a cornerstone of the Puna community for over 30 years Work in a supportive and friendly environment Contribute to the well-being of pets and their owners Opportunity for growth and learning in the veterinary field
If you are a dedicated individual with a passion for animals and exceptional customer service skills, we would love to hear from you. Apply now to join the Big Island Pet Care Center team and make a difference in the lives of our clients and their pets.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Vision insurance
Work Location: In person