Job Description

We are looking for a Client Care Specialist to join our

Logan Square team!

We are looking for someone

with at least 1 year of experience in veterinary setting or medical customer service

who is a stellar multi-tasker, loves problem solving and leads with a helpful, "can-do" attitude. Developing client relationships and making people feel welcome will be one of your most important responsibilities. You'll also have many administrative duties in helping maintain medical records, checking clients in and out, and orchestrating clear and accurate communication with both clients, doctors, and teammates.

For expedited application process: https://noteforms.com/forms/application-form-10?notionforms=1

Engaging clients, computer efficacy and professional phone etiquette are essential to your role at Boulevard, as well as a talent for multitasking and team work. Compassion for animals and a a strong interest in veterinary medicine is also a must. Training consists of being paired with 1 or 2 senior CCS for 4 weeks to get accustomed to the protocols at BLVD Vet and ensure you have the skills you need to succeed. This is not a sink or swim culture - we want to set you up for success with individualized training and attention. Efficiency and hard work are expected but you will be supported by modern, cloud-based practice management software, an engaged management team and opportunities for full benefits including PTO, continuing education stipend, Health Insurance and 401k. Pay is competitive and based on experience, education and previous professional accomplishments. Ideal candidates are flexible on which location they can work at.

Required Knowledge, Skills & Abilities

Well developed interpersonal skills and ability to effectively communicate with clients and coworkers in a professional and productive manner. Ability to calmly and safely interact with dogs and cats. Excellent attention to detail and task management. Able to multitask throughout the day while maintaining an organized workspace. Ability to efficiently transition between and manage in person, phone and email client communications. Working knowledge of Google Suite Applications, electronic health record systems, scheduling software. Proficient at typing and transcribing information accurately and efficiently. Professional and polite phone etiquette. Professional, polite, and grammatically correct written communication skills. Ability to learn and memorize common veterinary medical terminology and routine small animal wellness protocols. Ability to repeatedly lift, crouch, sit, and walk throughout your shift. Tolerant of loud noises. Ability to work 10 hour shifts and four shifts per week if full time. Ability to lift 50 pounds. High school diploma or equivalent required.

Benefits

Medical, Vision, and Dental Insurance (BCBS of IL) at 30 days - 80% of which is covered by BLVD Short & Long Term Disability - 100% Employer Covered Basic Life Insurance - 100% Employer Covered 401k with up to 4% Match PTO 80 hours STO 40 hours Mental Health Time Off - 20 hours Volunteer Time Off - 10 hours Closed on Major Holidays Paid Parental Leave - 160 hours Generous pet care discounts Fear Free Certification covered by BLVD Vet Paid lunch breaks Bi-Annual reviews Annual Continuing Education Stipend for all team members High Quality Scrubs and Jacket provided
Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Continuing education credits Dental insurance Employee discount Health insurance Life insurance Paid parental leave Paid time off Parental leave Tuition reimbursement Vision insurance
Education:

High school or equivalent (Required)
Experience:

Veterinary Experience: 1 year (Required) Front Desk: 1 year (Required)
Ability to Relocate:

Chicago, IL 60647: Relocate before starting work (Required)
Work Location: In person