Nature of Work
Under general supervision, assists Veteran Service Officers in securing federal and state benefits for veteran clients. Completes tasks to prepare Veteran Service Officers for hearings held by the Veterans Benefits Administration. Performs office organization tasks that facilitate service to our veteran clients. Greets clients and prospective clients by phone and in-person, and manages access to VSOs. Assists VSOs in the completion of filing claims with state and federal agencies on behalf of veterans.


IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.


ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified . If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter.

Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.


This announcement is for one or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for 180 days or until the job is filled. Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.

Minimum Qualifications
Training: Graduation from a standard high school or the equivalent.

Experience: Two years of full-time or equivalent part-time paid experience in responsible public contact work involving services for veterans.
Substitution: College hours, related business school or vocational training may be substituted through an established formula for the required experience.
***DETAILS OF RELATED EXPERIENCE MUST BE SHOWN IN THE WORK EXPERIENCE SECTION OF YOUR ONLINE APPLICATION***