Job Description

The Military Resource Center at Rhode Island College is a one stop shop for current military, veteran, and dependent students to understand and maintain their veterans' benefits, find community amongst peers, and receive guidance in navigating the business of being a college student. Under the direction of the Associate Dean of Students, the Veteran Resource Specialist ensures that the Military Resource Center facilitates a network of support and resources for veterans on campus and initiates and maintains collaborative relationships with other Rhode Island College services and community resources. Additionally, the Veterans Resource Specialist will provide a broad range of enrollment management, and educational support to students including, but not limited to, outreach to students about registration, drop for non-payment, and verification of enrollment.
Primary Purpose
The Military Resource Center at Rhode Island College is a one stop shop for current military, veteran, and dependent students to understand and maintain their veterans' benefits, find community amongst peers, and receive guidance in navigating the business of being a college student. Under the direction of the Associate Dean of Students, the Veteran Resource Specialist ensures that the Military Resource Center facilitates a network of support and resources for veterans on campus and initiates and maintains collaborative relationships with other Rhode Island College services and community resources. Additionally, the Veterans Resource Specialist will provide a broad range of enrollment management, and educational support to students including, but not limited to, outreach to students about registration, drop for non-payment, and verification of enrollment.
Essential Duties
Work collaboratively in a diverse, inclusive and student-centered environment, with students of various learning styles, cultures, identities, and life-experiences. Work collaboratively with others and provide quality customer service in a diverse and inclusive environment. Collaborate with the on-campus VetSuccess On Campus Coordinator School Certifying Officials, and other college offices and external partners to provide a welcoming and supportive environment for military-connected students while assisting them in obtaining educational and other VA benefits. Provide students with an introduction to support services, technologies, and required actions (e.g., Verification of Enrollment, Drop for Non-Payment, etc.) to support self-service behavior and success. Plan, coordinate, and implement programs to serve the unique needs of all military connected individuals at the College including but not limited to annual Veterans Town Hall and Green Zone Training; collaborate with internal and external partners to implement programming such at 9/11 Memorial, POW/MIA Remembrance Day, Veterans Day, and other community-building activities. Assist in the development and execution of a comprehensive communication plan for veteran and military affiliated students to support enrollment and retention. Campaigns to include the use of digital channels such as social media, email, phone, mail, and text/SMS. Maintains MRC webpage. Represent Military Resource Center at a variety of on- and off-campus college events including but not limited to Open Houses, job fairs, and student involvement fairs. Work closely with other College departments, including academic departments, financial aid, enrollment services, and advising to ensure that military-connected students have a seamless transition into RIC. Manage the daily operation of Military Resource Center to include supervision of VA Work-study students, including hiring, training, scheduling, and evaluation. Develop policies, statistical reports, and other documents as assigned. Establish and maintain records, files, and record-keeping systems including confidential and sensitive information in accordance with college, state, and federal regulations such as FERPA. Performs clerical and administrative duties in support of department and program operations including but not limited to completing forms, document imaging, and general record-keeping. Actively engage with professional organizations to stay current on professional development, higher education trends, and best practices. Serve on college committees, workgroups, and taskforces as assigned. Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures for Military Resource Center, while monitoring and evaluating operational effectiveness and affecting changes required for continuous improvement. Ability to work some nights and weekends as needed to meet the needs of veteran students, their families, and the college.
Occasional Duties
Performs other related duties as assigned
Required Skills, Knowledge, and Abilities
Demonstrated strong written and verbal skills, organizational, and interpersonal communication skills. Demonstrated ability to work independently with minimal supervision. Demonstrated commitment to the College mission and serving the needs of veteran students. Demonstrated excellent time management skills, high learning agility, creative problem solving, interpersonal, oral and written communications, and presentation skills (for audiences up to 100+), with strong attention to detail and accuracy. Demonstrated proficient computer skills including Microsoft Office, Internet applications, and database software.
Required Qualifications

Education:

Bachelor's degree.

Experience:

Demonstrated relevant work experience providing outstanding customer service.
Preferred Qualifications
Prior or current military service in command assignment or leadership role. Experience working with veterans in a higher education setting or VA educational benefit programs. Must be able to maintain the strictest confidentiality of information. Bilingual in English and Spanish.
Environmental Conditions
This position is not substantially exposed to adverse environmental conditions.