Job Description

We have our eyes set on one goal, to create the best consumer experience and enhance customer satisfaction. If you love assisting others, you're empathetic, an exceptional active listener, and good at addressing customer inquiries regarding company products and services and their account and billing issues, then your job search ends here. Our Verizon Customer Service Representatives enjoy positively resolving matters while keeping company interests in mind. Our mission is to offer the best customer support possible while providing a substantial career opportunity for our Verizon Customer Service Representative team.

Our Verizon Customer Service Representative team is tenacious, courteous, and, most importantly, eager to make this year our best year yet! We've assembled a loyal team of Customer Service Representatives who are empowered to make decisions and inspired to go the extra mile for the client. Enjoy a career enriched with opportunities where you will continuously develop your professional knowledge while being a part of our diverse and inclusive environment.

Verizon Customer Service Representative Responsibilities:

Pinpoint and assess customer concerns by actively listening to their desired needs and providing a solution in an applicable time Communicate professionally, openly, and persuasively with customers to portray the value and benefits of our client's services, sales promotions, and products Work efficiently with fellow Verizon Customer Service Representatives and Sales team members to meet or exceed customer acquisition and sales goals Maintain updated customer information at all times, including account information, billing, contact information, and updated address Follow all standards and company policies while interacting with customers, clients, staff members, and the management team Identify opportunities for improvement and contribute new ideas during staff meetings to upper management for discussion and implementation

Verizon Customer Service Representative Qualifications:

A high school diploma or GED is a must 0-3 years of customer service, retail, sales, or client relations experience is highly desirable Ability to work in a fast-paced, high-volume environment, meeting customer demands in a safe, accurate, and timely manner Provide exceptional customer service at all times Excellent active listening, interpersonal, and communication skills Be a team player, assisting coworkers whenever needed A self-motivated and determined individual with a desire to succeed This role requires full-time availability.
Job Type: Full-time

Pay: $850.00 - $1,400.00 per week

Work Location: On the road