Job Description

Vacation Advisor, Disney Vacation Club (Orlando) Full Time Apply Now Apply Later

Job ID
1097817BR

Location
Celebration, Florida, United States

Business Walt Disney World Resort

Date posted Apr. 22, 2023

Job Summary:

Disney Vacation Club Vacation Advisor creates magic for our members before they arrive for their Disney Vacation Club vacation and during their stay! Vacation Advisors recommend all suitable options while providing vacation planning services and confirming resort reservations for Disney Vacation Club, Walt Disney World Resort and Disneyland Resort. The Vacation Advisor is an hourly position in a high-volume inbound contact center located in Celebration, FL. The Disney Vacation Advisor will attend a paid mandatory training class where they will participate in multiple performance assessments provided.

This position is located in Celebration, FL where you will be working on-site and from home based on operational needs. Required when working from home is a functional private workspace with high-speed internet.

The starting pay rate for this position is $17.85/hour

Responsibilities:

• We assist Members with memberships, managing their accounts, and providing appropriate solutions to Member concerns
• We provide vacation planning services to DVC Members and inbound exchanges using numerous software applications
• We build resort reservations, exchanges and other supplemental services
• Maintain expected reservation productivity designated levels of service satisfaction
• Easily adapt to offering new products and services
• Meet required departmental metric expectations
• Complete all required Company trainings and compliance courses as assigned
• Cast members may be required to handle cleaning chemicals and supplies

Basic Qualifications:

• One (1) year in hotel, travel, or national exchange company reservation experience
• Experience with standard office software programs including Microsoft Products
• Navigate between multiple and concurrent computer applications
• Desire to engage with Disney Vacation Club Members providing Guest Service
• Flexible with work schedule, including overtime, weekends and holidays
• Flexibility to work on-site in Celebration, FL and remote

Preferred Qualifications:

• Bilingual
• Experience working in a Call Center
• Experience with Travel industry

Additional Information:

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter