Job Description

Job Title: UX Researcher (Remote) Location: Hartford, CT Duration: 04/24/2023 - 04/24/2024 Pay Rate: $80/hr : The UX Researcher will support the mission by work with CTDS product designers and product managers throughout the entire product development lifecycle, from identifying foundational user needs during the discovery phase to measuring impact on the user after a product or feature has launched. The UX Researcher will serve as a voice for the user, utilizing broad skills in both qualitative and quantitative research to facilitate a user-centered design process. In addition, you will help scale user research at the State of Connecticut by joining a team of user researchers within a growing tech and design space. You and your team will become trusted and work with a diverse set of state partners to understand, improve, and test varied government products and designs. The candidate should also have experience working in an Agile environment. Experiences Required for This Role UX Research \xe2\x80\x93 At least 3 years of experience and use cases with the following: \xc2\xb7 Conduct primary and secondary user research \xc2\xb7 Conduct and evaluate quantitative and qualitative research \xc2\xb7 Perform market and ethnographic research \xc2\xb7 Work closely with cross-functional teams to identify and evaluate research topics \xc2\xb7 Plan and implement user research strategies and methodologies \xc2\xb7 Advocate research findings to diverse audiences through written and oral presentations \xc2\xb7 Mentor and coach junior UX researchers on the team \xc2\xb7 Perform usability studies with consumers \xc2\xb7 Ask questions, gather data, and analyze data \xc2\xb7 Use a diverse set of UX research tools User Acceptance Testing \xe2\x80\x93 At least 3 years of experience and use cases with the following: \xc2\xb7 Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs \xc2\xb7 Helping to discover problems while the service is being developed, not once it is live \xc2\xb7 Checking the operating environment to make sure test results are valid \xc2\xb7 Helping increase user and agency confidence in future service or product delivery \xc2\xb7 Helping reduce the risk of reputational damage \xc2\xb7 Recruiting and leading testing groups \xc2\xb7 Running research sessions with users \xc2\xb7 Understanding accessibility issues and engage with team to build with equality Digital Platforms, Tools, & Discipline \xe2\x80\x93 At least 3 years of experience and use cases with the following: \xc2\xb7 Working with enterprise scale digital platforms and products \xc2\xb7 Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS Teams, Confluence Performance in Complex Situations \xe2\x80\x93 At least 3 years of experience and user cases with the following: \xc2\xb7 Communication and collaboration with state-wide partners \xc2\xb7 Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment \xc2\xb7 Comfort in blazing a path through an ambiguous work environment \xc2\xb7 Judgement fitting to the ever-changing environment \xc2\xb7 Government-specific task management Knowledge, Skills and Ability UX Research & Testing \xc2\xb7 Ability to share research results quickly and effectively \xc2\xb7 Ability to perform all research-related tasks including research, planning, evaluating, and iteration \xc2\xb7 Ability to formulate specific, answerable, and practical questions \xc2\xb7 Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions \xc2\xb7 Experience with remote testing tools \xc2\xb7 A strong desire for creative problem-solving with a positive attitude \xc2\xb7 Excellent time-management skills \xc2\xb7 Knowledge of best practices for user experience research and testing \xc2\xb7 Willingness to participate ethnographic research and interviews Performance in Complex Situations \xc2\xb7 Ability to distill complex concepts into simple ideas \xc2\xb7 Exceptional verbal and written communication skills \xc2\xb7 Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards \xc2\xb7 Comfort in blazing a path through an ambiguous work environment \xc2\xb7 Prioritization, organization, and triage in an independent environment \xc2\xb7 Understanding of the Agile development process Team Player \xc2\xb7 Supporting teammates\xe2\x80\x99 skills and behaviors development and delivery \xc2\xb7 Communication and collaboration with state-wide partners \xc2\xb7 Creative and analytical thinking with strong problem-solving skills \xc2\xb7 Judgement in dealing effectively and diplomatically with government staff \xc2\xb7 Ability to maintain strict confidentiality Preferred Skills & Qualifications Other Desirable Skills \xc2\xb7 A bachelor\xe2\x80\x99s degree or higher in graphic design, marketing, communications, or related field \xc2\xb7 2 years professional experience in design, communications, management, or testing \xc2\xb7 1 year of user-centered design \xc2\xb7 1 year of user research and analytics Job Type: Contract Salary: $80.00 - $85.00 per hour Benefits:

• Health insurance

Experience level:

• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift

Work Location: One location

• Health insurance