Job Description

UTILITY BILLING SUPERVISOR

Fulltime/Non-exempt/40-week

PAY RANGE: 24.00/hr + DOE

REPORTS TO: Deputy Finance Director

Supervises 3 direct reports

POSITION PURPOSE

The Utility Billing Manager oversees the operations of the Utility Billing Department, ensuring the accurate and timely billing and collection of municipal utility services including water, sewer, sanitation, and other related services. The Supervisor is responsible for supervising the utility billing staff, implementing best practices, ensuring regulatory compliance, maintaining customer satisfaction, and managing account and financial accuracy.

ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES:

Supervise, train, and evaluate utility billing clerks and customer service representatives. Oversee the preparation and distribution of monthly utility bills to residential, commercial, and governmental customers. Ensure the accuracy of meter readings, billing rates, adjustments, penalties, and payment processing. Resolve complex billing issues and customer complaints, escalating as necessary. Reconcile utility billing accounts, deposits, and payment records in collaboration with the Finance Department. Monitor utility revenue collection and ensure timely follow-up on delinquent accounts. Coordinate service connections, disconnections, and transfers with the Public Works or Field Operations Department. Develop and maintain standard operating procedures (SOPs) for utility billing operations. Assist in preparing annual budgets, revenue projections, and audit support documentation. Ensure compliance with New Mexico state laws, local ordinances, and public utility regulations. Recommend system or process improvements and assist with software upgrades or utility system conversions. Utilizes technology for processes and billing. Maintain accurate records and reports for internal and external reporting requirements. Respond to open records requests and other public information requests in accordance with the Public Information Act. Support utility rate studies and recommend changes in service fees as needed. Manage customer portal training and oversight. Use social media to socialize best practices to the community.

MINIMUM / MANDITORY QUALIFICATIONS

EXPERIENCE:

Minimum of 3-5 years of experience in utility billing or municipal finance, including at least 1-2 years in a supervisory or lead role

EDUCATION:

High School Diploma or GED

MANDATORY KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS:

Read, write, speak and comprehend the English language. Knowledge of modern office procedures, methods and equipment including computers Knowledge of applicable computer applications including word processing and spread sheets Knowledge of principles and procedures of cash handling. Strong knowledge of utility billing systems, customer service practices, and municipal finance principles. Ability to interpret and apply local ordinances, policies, and applicable laws (e.g., New Mexico Local Government Code). Excellent written and verbal communication skills. Ability to lead and motivate staff in a collaborative team environment. Strong organizational and analytical skills. Proficiency with Microsoft Office Suite (Excel, Word, Outlook). Possess a high level of customer service at all times.

PREFERRED QUALIFICATIONS:

Bilingual skills in English and the Spanish language Associate or bachelor's degree in business administration, Accounting, Finance, or a related field preferred. Proficiency in billing software (e.g., Incode, Tyler Technologies, etc.). Public Utilities experience is a plus
Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

AD&D insurance Dental insurance Health insurance Life insurance Paid sick time Retirement plan Vision insurance
Work Location: In person