Job Description

Job Category: Contact Center
Requisition Number: USBAS001886
West Bend, WI 53095, USA
Job Details
Description
Most contact centers suck; ours doesn't! Imagine starting each day excited to work alongside mission-focused teammates and inspiring leaders.
If you're eager to use your expertise in addressing customer concerns via phone, digital chat, social media, and SMS/text to redefine award-winning customer experience, this is your chance.
We're proud to be one of Newsweek's Top 100 America's Most Loved Workplaces and we are on the grow. Consider joining our team of passionate culture warriors.
Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at
Contact Center Service & Inside Sales Advisor - Position Summary:

• Engage with USCCA members and prospects through inbound and outbound calls and chats.
• Build deep connections, helping members become the best protectors of themselves and their families.
• Understand individual needs and educate on membership value through needs-based sales.
• Provide outstanding service with account updates, payments, and membership purchases.
• Make a difference every day, delivering an award-winning customer experience.

Elevate your career with us and reap the rewards of your success!

• Starting salary $21.00/hour
• Shift premium available based on days and hours worked
• Eligible for commission
• 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
• Workplace Flexibility - Headquarters, Work-From-Home Remote, and Hybrid options available
• Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD

Contact Center Service & Inside Sales Advisor - Essential Duties & Responsibilities:

• Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships.
• Provide knowledgeable, respectful responses without scripts.
• Stay informed about products, services, and promotions.
• Use a "find needs, fill needs" approach to offer solutions and sell memberships and products.
• Address concerns with empathy and detail, retaining members contemplating non-renewal.
• Follow up to ensure exceptional service.
• Achieve performance targets for efficiency, sales, and retention.
• Collaborate with your team for continuous learning and growth.
• Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Required Skills/Experience:

• High School diploma or equivalent required. Associate's degree or higher preferred.
• This is not an entry level role and requires prior work history in a customer service or sales role. Experience in fielding customer concerns by phone, digital chat, social media, and SMS/text is a plus.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
• Excellent interpersonal skills complemented by strength in both written and verbal communication.
• Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
• Computer fluency; working knowledge of software applications and advanced internet functions.
• Passionate about delighting customers and communicating with them through conversation.
• Able to work equally as well in a team environment, in-office or remotely.
• Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.

New hires must complete full-time, paid training which includes onboarding, products and systems, sales and service, and preparation for the Producer Property and Casualty Licensing. Required training runs Monday through Friday 8:00am-4:30pm Central for the first 8 weeks upon hire. Training is virtual for remote employees.
Now hiring Full Time employees for the following 40 hour/week openings with 8 hour shifts:

• Tuesday through Saturday, 1:30pm - 10:00pm CDT
• Sunday through Thursday, 1:30pm - 10:00pm CDT

This position allows for the ability to work hybrid, in-office, or remote based on location.
Unable to accept applications from the following states: CA, FL, HI, IL, KY, NJ, NY, WA.
Benefits information can be reviewed at:
Anticipated application close date: November 21, 2025
** Please check your email after submitting your application. To advance in the hiring process, you must complete the requested online assessment. We look forward to reviewing your application. **
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October 10, 2025
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