Job Description

About Us

Welcome to Patriots Bank! We're a proud, family-owned community bank dedicated to providing top-notch service to our customers. With fewer than 50 employees, we've been committed to personalized banking for three generations. At Patriots Bank, we believe in creating a positive and inclusive work environment where our team can thrive. We're not just coworkers; we're a family, and we know that our greatest asset is incredible individuals like you!

Summary

In this role, you'll be the friendly face who helps our customers with everyday financial transactions. Your daily tasks will include processing deposits, handling withdrawals, helping customers open and close accounts, troubleshooting online banking issues, managing debit card disputes, and issuing money orders or cashier's checks. Having a good understanding of our banking services and products will help you assist our customers effectively.

Primary Responsibilities and Duties

Enjoy a rotating weekly schedule that includes opening and closing shifts, along with some Saturday mornings. You may also step in to help out as needed on different shifts. Greet customers with a smile as you accept checking and savings deposits from drive-through and walk-in customers. Make sure everything is accurate from currency to endorsements and verify deposit totals. Keep your cash drawer and coin tray organized and balanced. You'll be responsible for maintaining cash limits and reconciling your drawer daily. Cash checks and process withdrawals with care. Verify proper IDs, confirm sufficient funds, and ensure the accuracy of all transactions, providing customers with cash and coins when needed. Contribute to our team by ensuring that all teller work is scanned, corrected, balanced, and submitted. You'll help reconcile end-of-day totals to keep everything running smoothly. Assist with selling cashier's checks, redeeming savings bonds, handling large volumes of coin deposits, completing change orders, and accepting loan payments. Help balance the cash vault and maintain all bank operations, ensuring we follow security procedures and dual control functions. We value confidentiality! You'll help maintain customer trust by safeguarding their information and upholding our bank's security standards. Manage deposits from the night depository, count, and balance cash received through the mail. Complete any special projects assigned by your supervisor, and don't forget to finish any required compliance training. Scan important documents into our filing systems to keep things organized, and help with operations documents as needed. Open accounts and Certificates of Deposit for our customers And, of course, embrace any other tasks as they come up!

Qualifications

Experience in cash handling and teller duties. Some Retail banking experience is required We're looking for someone with excellent customer service skills, whether in person or on the phone. A professional demeanor and appearance go a long way. Attention to detail is key, along with great organizational skills. The ability to multitask is important in our fast-paced environment.- Proficient mathematical skills will set you up for success. Computer skills, especially with Microsoft Office Suite, are essential; experience with Excel is a bonus!

Education

A High School Diploma or equivalent is required.

Work Schedule

Your schedule will typically be Monday to Friday, with rotating shifts for opening and closing: either 7:45 AM - 4:45 PM or 8:30 AM - 5:30 PM. You'll also work rotating Saturdays from 9:00 AM - 12:00 PM.

Physical Demands

We want you to succeed! The physical demands of this job include using hand and finger dexterity and having good visual acuity to operate equipment and read information. You'll often be communicating with customers about their accounts and moving around the office from the lobby to the teller station and drive-through. Occasionally, you might need to lift items weighing up to 40 pounds.

Emotional Demands

We're looking for someone who can maintain regular attendance and punctuality. You should be able to complete assigned tasks independently and stay focused, even with distractions. A great attitude under stress is important, as is the ability to interact kindly with a variety of customers. You'll need to work efficiently to meet deadlines and be a fantastic team player.

Work Environment

You'll be working in a friendly bank lobby/office environment. We're all about making reasonable accommodations to help those with disabilities perform their best. You'll spend your days in a comfortable working space, using computers, phones, and other office equipment.

Benefits

We offer a competitive health insurance plan, PTO, paid vacation, 401k match, and paid life insurance policy! Come join our Patriots Bank family, we can't wait to meet you!

Job Type: Full-time

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Experience:

Customer service: 5 years (Required) In Branch Teller: 2 years (Preferred)
Work Location: In person